Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust email marketing features, including an intuitive email builder, powerful segmentation, and automated flows. They appreciate the user-friendly interface, seamless integration with Shopify, and advanced analytics tools. The app's customer support is often praised for its quick and knowledgeable help. Additional features like SMS and training resources are also valued. Many merchants report significant sales increases after using the app, attributing this to its powerful marketing tools.

May 29, 2022

The app works well thus far. i like the templates to work off of when trying to create a newsletter campaign

Hook's Rubs & Spices
United States
About 2 months using the app
Edited October 2, 2020

Simply the best! We switched from omnisend and find it much easier to work with. Should have gone with my gut and implemented Klaviyo in the first place. Super responsive support as well.

Iron Doggy™
United States
About 2 months using the app
April 12, 2022

Really disappointed that they got rid of unlimited emails. We send 1-2 per week, and they have priced themselves out of the market. Emailed the support team about the price increase and they did nothing. It will now cost me an extra $250 to send fewer emails than I was before. I also found that their editing tools were more archaic than other companies I have used.

The Fabric Snob
Canada
Over 1 year using the app
Klaviyo replied April 12, 2022

Hi Lindsey, thank you very much for taking the time to write a review about your experience with Klaviyo. I’m sorry to hear that you’re unhappy with the email limit that applies to your tier. We apply a limit to encourage customers to send timely, targeted emails to their lists and use data segmentation to ensure that messages are relevant. I’d like to ask our customer success team to reach out and give you some tactics for reducing volume, if you’d be open to having a conversation about this. They will be in touch shortly!

November 26, 2020

It purely and simply makes a considerable difference. After going to war with fb ads and gaining some clients, its good to relax with a trustworthy email marketing tool

MyHolyBasket
France
About 2 months using the app
November 21, 2020

I really love this app, helped me a lot of, will use it in future for sure. Recommend it to others thank you ))

AMBEAUTY
Latvia
About 2 months using the app
December 6, 2018

This is topnotch. I tweaked numerous features that come with it; features such as adding products from catalogs. I'm glad I subscribed to Klaviyo.

Finechk
China
About 2 months using the app
December 10, 2019

Muy buena aplicación, poco a poco aprendiendo mas, totalmente recomendada a todos!
Sigan asi por favor

Diferevte
Italy
About 2 months using the app
March 17, 2022

Best thing I ever did! The data and insights on customers is amazing, and the ease with which I can create templates - O.M.G
Love it!

Bulbul Home
Australia
About 2 months using the app
January 20, 2016

So far, I'm finding my way fairly easily. Ricky has been very helpful with any questions I have. And I am impressed by the personal attention Klaviyo provides. I feel like I am working with an actual person as opposed to some huge corporation. I am building my handmade jewelry business and Klaviyo has given me the tools I need to succeed.

Neri Handcrafted
United States
Over 2 years using the app
November 30, 2015

The app its great and easy to use but ill love to have an Spanish version

Rxwraps 2
Mexico
Over 2 years using the app