Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 27, 2020

So far so good! I've never used an ESP before and there's definitely a learning curve for newbies but they offer phenomenal support to make things easier.

Aeonic Skin
United States
8 days using the app
October 6, 2021

good app and the online chat is really usefull , great service quick when you paid minium fees for subscription

Precision EFI
Canada
8 days using the app
Edited September 2, 2019

I resisted installing of this app because I wanted to find less expensive options for sending emails and such. I spent hours, weeks, looking for a way to get popups, emails and the right integration within Shopify and, for it all to work seamlessly together. It was exhausting. Finally, I "bit the bullet" and installed Klaviyo. I love it! It can be a bit tricky to learn at first but, once you're over the first hurdles, it just works. Thanks Klaviyo

LifeSpirit | Sidi Life Products
United States
6 months using the app
December 12, 2016

Superb application. Like everything, there is quite a bit of a learning curve. They could do with an introductory video that explains SIMPLE things that ARE STRONGLY RECOMMENDED.

FAQ on common errors or questions would be greatly appreciated. They launch into complicated stuff far too early without covering the bare essentials.

I think novices would have some difficulties, but this is a superb application with great benefits.

Gourmet Lifestyle
United States
5 months using the app
June 7, 2022

LOVE! So easy to set up and use. For someone who is just starting my business, this is so fantastic and has become such an important tool for generating sales

orendabeauty
Australia
8 days using the app
January 25, 2021

Tried several others, including MailChimp and Omnisend. This one is a little more expensive, but well worth it. Great support (much much better than the others), no nanny filters on your contacts (leaves role based addresses alone, for instance), and allows multiple lists that can be subsequently segmented. Haven't tried the automations, yet, but they look good and easy to use.

JansZenAudio
United States
8 days using the app
June 21, 2020

Great app, it has helped a lot, especially with keeping track of my customers and understanding their behavior.

Lashious
South Africa
5 months using the app
April 20, 2021

need coding experience, the worst customer service of my life. they won't help you AT ALL, they are slow to respond, and just refer you to the help center to figure it out yourself. The userability of the forms are also problematic as when using it, it would double up my logo and they were unable to help me resolve the issue

Sognatore Collection
United States
3 months using the app
February 10, 2019

I use this app for my marketing and it really helps me organize my customers. I have referred several business owners to this app so far!

Élan Curve
United States
8 days using the app
April 26, 2019

Very easy to use, and comes with lot of features, I am excited to use Klaviyo for email marketing automation.

Exclusive Crazy Deals
United States
8 days using the app