Klaviyo: Email Marketing & SMS , 1,804 reviews
A friend of mine recommended this app to me for my natural body care business. I use this app to help me with my email campaigns. The great thing (even though I just started using it) it tracks the emails. I was able to create my own email, which was so easy, as it was guided.
When I wanted it to work most, nothing! Sent a request for customer support and they never got back to me! I tried using it because it was recommended highly to me, but instead it's a total let down. There are better services out there! Upset customer :(
Klaviyo is a complete game-changer. I had compared this to other email marketing apps and this one takes the cake. Super user-friendly. I am a first-timer and it was so easy to build flows and campaigns.
Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!
Great design and love the features. However, all emails sent from Klaviyo go to SPAM, and there doesn't seem to be any fix for this... I was about to switch to it from Mailchimp, but I will stay there as I'm sure our customers get emails from there... Once the issue is fixed I might consider switching again :)
I'm incredibly grateful to one of the support agents (Matt) who has helped me night and day since Sunday and even worked in the evenings after work hours to help me resolve this. My campaigns are now functioning as they should, but the Klaviyo popup is still showing an error message on my website when people try to sign up. I'm waiting on the development team to send an update as I've been told they are working on fixing it. I also have been told from outside sources that Klaviyo used to have amazing support but they grew too fast and are having trouble training qualified people for their support team to keep up with their growth, which makes sense. Hopefully they can hire more people like Matt who gets the job done.
Update 6/8 is that they reached out to me and are helping get it all fixed. Fortunately there is one support agent who has really saved the day for me. Still waiting to get it functioning correctly but he helped me with some of the main problems. Hopefully the problem with the popup will be fixed by their dev team soon.
I love this app in theory, and their people are generally really nice. But it is really difficult to achieve anything due to their refusal to do onboarding phone support. After several weeks I have spent countless hours trying to get my campaigns live and working correctly. Support people are really trying to help but the results are not there. Nothing is working like it should. I've been studying their guides night and day, literally it is all I have done. But it doesn't have complete information so you are left stuck with no answers. The worst part is that support people are nice but not fully trained themselves, so they give you the wrong solution that doesn't work. Weekend support is MIA. I have written 5 times to support this weekend and no response. Nothing is working. I've lost thousands of dollars in lost revenue due to the delay in being able to get my campaigns functioning correctly. So frustrated.
I have tried many email marketing apps and Klaviyo is the best which suites my needs. This is the only app you will need to manage your email marketing.
Unfortunately, not a good introduction on Klaviyo's part and support is slow to respond, if at all. Too bad! The Shopify integration does not work either. Support says everything is set up correctly but when I want to create a campaign, I have to manually export the contacts from Shopify and import them into Klaviyo. So what is the point of installing a Klaviyo app?
Hi Markus, thank you for sharing your experience and questions. I'm going to connect you with a team member who will address the confusion about our integration. They will provide you with some extra guidance and answer any questions you have. We are so excited to have you on Klaviyo!
I used this app to replace mailchimp.
I never leave bad reviews however customer service is the worst I have ever seen. When your paying premium rates you expect someone to respond within 4 weeks (and multiple emails) to simple questions.
I couldnt recommend someone using this platform
After having a difficult time installing this app, I finally got it installed. I sent out three emails. None of them had the remarketing they were supposed to have but they are pretty. I must have inserted the snippet into liquid incorrectly. I also could not get Klaviyo to integrate with my theme by Pixel Union. I could not get my home page newsletter sign up form to work as Pixel Union does not support Klaviyo. I asked Klaviyo for help via email and the response what that I need an account with Klaviyo to get help! So, I canceled my account and deleted the app. Going back to Mailchimp. All I needed was some help people. I am not going to pay these huge prices and only get part of a service. Really disappointed that I wasted so much time installing this app only to not have it work well and not have the support and help from Kalviyo that I needed.