Klaviyo: Email Marketing & SMS , 1,980 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.
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Customer service is awful! takes days to reply, unable to screenshare and trouble shoot. They even deleted my customer files with NO way to recover... Sorry wish I could do more was the reply... I would give ZERO stars if possible
I HATE THIS APP. I have lost SO many sales in my opening/launch week as people simple aren't getting the signup/welcome flow series I spent HOURS setting up. Customers are emailing me to tell me they aren't getting their discount code, and I look like an idiot. Emails to support give me 'generic' fixes and I've been going backwards and forwards for 3-4 days with no resolution. Everything support have told me to do, I've done and it still doesn't work. If I don't get this issue sorted by COB Monday your app is being deleted.
Some of the language used to explain the processes was very confusing for me at first. I have learned most of it, but it could be explained a bit clearer. Overall a good application to use.
So many apps on shopify think it's normal to be paid a lot for a poor service and Klavyio is definitely one of them.
I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.
This app has been great thus far! A little difficult to use at first but as you play around with it, it gets easier. They have a free plan that is great if you are just beginning and have less than 500 customers. Can't wait to see how this goes!
Excellente application, permet une meilleur gestion des mes mails et automation
Recently switched from Mailchimp; the difference is eye opening. Klaviyo lays out the campaigns, lists, and workflows in a very intuitive manner. Mailchimp is good for inly entry level mailing lists (free), but once your numbers start to grow, switching to Klaviyo is a must.
I have only just got this app, but it is working well so far. Nice and easy. You can create emails with your own logos, colours, text, to represent your business as you wish. I recommend trying it.
They are honest, trustworthy, considerate partners. They are honest, trustworthy, considerate partners.