Reviews (3,461)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and robust email marketing tools. They praise its automation, personalized customer journeys, and detailed analytics, which enhance customer engagement and sales. The responsive 24/7 chat support and user-friendly email template creation are also highlighted. Additionally, merchants appreciate the educational resources provided, which help improve marketing skills and platform understanding.

October 7, 2020

Good email system that is easily integrated into my ecommerce site https://buffaloscents.com Love the features of being able to setup different automated communications.

Buffalo Scents
United States
3 months using the app
June 4, 2020

the best app for email flows and automatizations, it's very easy to use it and the results are very good

seven peaks online
Spain
3 months using the app
May 24, 2020

User friendly interface! Invaluable app for successful selling campaign! Must-have app in each store!

Physical Power Co
Poland
3 months using the app
April 19, 2021

We have tried at least 2 other email marketing platforms and I have to say, compared to Klaviyo, it felt like they were in the dark ages of Web 1.0. They were clunky, unintuitive, and their templates were terrible. Klaviyo gives you automated marketing features like segments and flows, that can send sequences based on triggers to ensure the right emails get to the right people (newsletter subscribers, post purchase follow ups, abandoned carts, just to name a few.) Basically Klaviyo handles complexity without getting complicated (two related but very different concepts!) Seriously I thought it was a bit intimidating at first - but once I dove in, it is unbelievably intuitive to work with and so straightforward to get started with. Their Help/Support documentation is awesome, and they have an article for every single issue or feature that I needed to learn more about (super easy to search their site or Google to find the support material you need, because their content is so well organized.) I have run into multiple other Shopify brand owners and marketers that have echoed the very same sentiment (which helped reaffirm it for me) that Klaviyo is the current winner in the email marketing space and especially in the realm of Shopify and ecommerce. Definitely recommend!

Sunia Yoga
United States
3 months using the app
September 22, 2020

Just started with first campaign, 5 star is for Designing and tamplate is like plug and play automation still need to try will update later on this.

Dtexshop.com
United States
3 months using the app
August 13, 2019

So far I am really liking the features and ease of use, better than Mailchimp. I recommend it to small business owners.

Dignitii Activewear Inc
Canada
3 months using the app
August 3, 2019

I have been using this app for a couple of months now, and it is very easy to setup and understand. I have created an email campaign and a welcome series email flow. I really love how easy it is to bring products into templates directly from Shopify catalog. I also really like the endless amount of analytics available!

Treats2eat
Australia
3 months using the app
May 25, 2020

I have been using autoresponders for 12 years. This one blows them all out of the water! Easy user interface. Intuitive flows and tons of data to analyze to understand your customers. I highly recommend it!

Crafty Horse Clothing
United States
3 months using the app
August 14, 2018

EXCELLENT - and they are improving with new email templates like the get a review template.

Treat Yourself Silly
United Kingdom
3 months using the app
February 16, 2024

Alexandria was so helpful and thorough with ALL of my questions. She was not bothered by all the questions I had. I truly wouldn't be making all the progress I had made with setting up our Klaviyo account if it wasn't for her top notch support.

Dr. Ashley Wellness
United States
3 months using the app
Klaviyo replied February 21, 2024

Hey there, we love to hear that! We will make sure Alexandria gets this message. Thank you for the amazing review!