Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

September 19, 2019

So far, so good! Great tool to start with. In comparison to others, Klayvio is the best of them all. Take advantage of the free version just to see the results and you'll be a paying customer in no time

Nappy Rutz
United States
4 months using the app
June 1, 2022

Found this to be a great app for creating a newsletter campaign and setting up pop up on my front screen to capture email addresses. Really easy and straightforward to use and so much more I can do that I haven't got round to yet with running campaigns etc.

bellablossomchildrenswear
United Kingdom
5 days using the app
Edited September 5, 2021

I don’t like it…I don’t like it…I don’t like it. Why on Earth is this company still using preferences pages from c. 1992. It’s 2021…time to make dem landing pages mobile responsive. Get with the time. Absolute rubbish (English accent). Absolute crap (Scottish accent).

Vidlogix
United States
2 months using the app
September 6, 2017

The interface is a big confusing blob of whatever.

I can't set up anything without it not working. Finding help is so hard, it is not funny.

It is also not funny losing money because I can't set up emails properly in this stupid interface.

Activeathletica
Australia
2 months using the app
October 12, 2020

Easy to use, better than any I have seen. I am a total beginner and sent a pro email campaign with ease. Its really pricey though. Other than that, its amazing!

Feel Good Tea Co.
United Arab Emirates
4 months using the app
Edited February 15, 2023

Klaviyo has helped our business immensely. The customizability it provides to segment customers and email templates is incredible.

alleyway test
United States
4 months using the app
December 18, 2020

Loving Klaviyo! It's a bit overwhelming at first, but there are lots of video tutorials out there to get you going. Love that it's free to start with, until your list has grown. By then, you should be able to afford to pay for it!

LuvPup
United States
4 months using the app
February 1, 2016

This is a must have app, it's amazing!! If you want professional emails sent out to your customers, the ability to send automated emails to new customers on their first purchase, win back customers who haven't purchased for a while and repeat customers, then get this app!

Boxofprotein
United Kingdom
5 days using the app
April 27, 2019

A waste of time.

The app migrated my Shopify customers, but it didn't allow me to add them to any list, which eventually means that I can not use them in a campaign. After adding manually the customers to a list, I spent an hour creating a campagin and as soon as I clicked SEND they blocked my account. Thank you.

Blue Milk Soda
Spain
2 months using the app
May 27, 2016

Great customer service but a bit pricey considering its feature. However, if you're big on segmentation, it'll be extremely useful in targeting specific customer segments.

Girl Almighty Clothing Co
United States
5 months using the app