Reviews (3,014)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, describing it as an effective sales channel. It offers personalized email flows, easy template customization, and advanced segmentation that integrate seamlessly with Shopify. The platform is user-friendly with responsive customer support and robust analytics tools that help refine marketing strategies. Some merchants noted challenges with setup and migration.

July 22, 2021

Once you get your head around it, it is a massive value add when starting up. I'd be sure to learn as much as possible about how it works and take full advantage.

Honest Teez Clothing
Australia
4 months using the app
January 22, 2019

Amazing app, the segmentation and email creation are fantastic features! Don't delay install yours today!

Hot Tub Club
United States
4 months using the app
June 25, 2021

Great app, lot's of functionality and a great support team. Would highly recommend. The segmentation options are great.

Sybotanica
Netherlands
4 months using the app
October 12, 2020

I would like you all to read this. I have been searching for email marketing software for months. I tried mailchimp, sendinblue, jilt, and much more but by far klaviyo is the BEST!!! It completely out runs any competitors by its features, and the ease of us is incredible. I recommend to anyone. Customer service is great too.

AlienX
United States
4 months using the app
May 31, 2021

Hands down, this is the best email marketing app on the planet. Even if you don't know what you're doing. The pre-built flows are a game-changer. I highly recommend this app to anyone how wants to make email marketing easier

Vast Vitamins
United States
4 months using the app
October 4, 2019

I used this app to connect with my list and it does what it mean to do and more plus the coaching is to the "T". It won't let you down. I will recommend it to anyone.

Sensationally Gorgeous
Australia
4 months using the app
February 1, 2015

Very useful app, so far so good. The UI could be a little more user-friendly when selecting, managing or editing flows etc. Nevertheless, definitely worth installing!

Nneyah Cards
Nigeria
About 8 years using the app
Edited September 9, 2023

We emailed the company saying we wanted to downgrade our plan because we are no longer going to use the SMS portion of the plan. A few days alter after we asked to be downgraded they charged me another $1330 for the next 30 days even thought we came nowhere close to using our previous month's full SMS plan.

The Rotten Fruit Box
Portugal
Over 5 years using the app
Klaviyo replied December 15, 2021

Hey Custodio — so sorry you're experiencing this. I'm going to connect you with our Growth Success team specialized in helping accounts of your size find more value (and spend less!) with Klaviyo and I will escalate your support ticket as well. Please be on the lookout for more communication soon.

July 13, 2018

Hands down the best email service provider for eCommerce. Over 70% of our revenue is directly attributable to Klaviyo email flows. They take a bit to set up but once you are up and running its fantastic. Klaviyo drop the mike...

The Smart Punter
Australia
4 months using the app
May 30, 2014

Great app. Highly recommended.

Zasttra.com
South Africa
4 months using the app