Reviews (3,014)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, describing it as an effective sales channel. It offers personalized email flows, easy template customization, and advanced segmentation that integrate seamlessly with Shopify. The platform is user-friendly with responsive customer support and robust analytics tools that help refine marketing strategies. Some merchants noted challenges with setup and migration.

April 15, 2020

Me encanto! fácil de usar y muy efectiva!, estoy agradecido con todo el equipo de Klaviyo por que gracias a ellos aumente un 30% mis ventas

Cursos Online MX
Mexico
4 months using the app
February 23, 2015

What a wonderful helpful app, and 5 star support. Thank you

The Soap Shack Baby
United States
4 months using the app
October 7, 2021

Great app! My only complaint is the interface is looking a tad dated and jenky now. Full of wonderful functionality, though! The best app for emails and we are very happy! ^_^ X

ELEMNT.STORE
Australia
4 months using the app
Klaviyo replied October 21, 2021

Hey Fabian and Jake, we're so happy to have you on the platform and excited for your success! If you have specific feedback regarding the interface, we'd love to hear it at feedback@klaviyo.com. Our team is always looking to improve the user experience of the app, so we'd love to hear those details from you.

September 30, 2018

Used to be good but now the emails they sent out during my campaigns keep getting bounced for no good reason - one of which is my personal email and another my friend’s email. Tried to send a campaign just to my email add and I don’t receive it at all. And no it’s not in my junk box either. Ridiculous if that’s the primary function of this app.

Ms Soignée
Singapore
Over 5 years using the app
June 16, 2019

This tool is a fantastic way to automate a really critical aspect of any e-commerce website: its email marketing. I strongly recommend it to anyone looking for a strong, yet affordable email marketing/automation too.

Mero Macho
United States
4 months using the app
September 15, 2021

This app is great for working with Shopify, I only wish that it was a little less technical to use. It can do so many powerful things, but figuring out how to make it do them can be a bit tricky. I'm especially thinking of flows when I say this, if you don't know what a boolean is, then, like me, you might have to have help building your flows. So this is the part that I wish was a little more user-friendly. However, when I couldn't figure it out, Klaviyo's technical help was amazing. They stepped up and simply created the steps I needed them to. In that regard they are TOP NOTCH. And I'm very happy with the automatically created abandoned cart flows, etc. It really is a powerful tool for use with Shopify. Great job!

The Lynnette Bonner Bookstore
United States
4 months using the app
December 25, 2020

Im amazed that is for free. They provide great value for starting entrepreneurs. At the end 250 contacts goes fast, so just consider your AOV and then make a decision

SelfieDeck
Germany
4 months using the app
November 14, 2018

Hands down a cut above the rest. I've tested a few to see which I could easily work with more than anything and Klaviyo. I have an online pet store and this allows to super easily automate segmentation by pet age, brand, pet type.

The way the flows work (the name for a series) is so good, i have a personal mission to try and make the most complex flow ever.

It integrates perfectly with Shopify (as well as a host of other platforms), caused no issues and was easy as pie to set up and understand!

I LOVE LOVE LOVE IT!

Oscar & Friends
United Kingdom
4 months using the app
March 13, 2018

Cette app semble vraiment complète et je vais commencer à l'essayer.
Je reviendrai poster ici pour partager mon ressenti.

Depotsports
France
4 months using the app
February 9, 2019

Just what I needed. I like the setup of this application. It is easy to use and it does exactly what I needed it to do. Awesome App! Must download

Moore Beauty Essentials
United States
4 months using the app