Reviews (2,786)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and automation, noting its seamless integration with Shopify which enhances data synchronization and marketing personalization. They appreciate the intuitive setup for customizable flows, email personalization, segmentation, and detailed analytics. The feature allowing the cloning of campaigns and templates across multiple stores is highlighted as particularly beneficial for businesses with multiple Shopify stores. Positive experiences with the responsive and knowledgeable customer support team are frequently mentioned, along with the user-friendly interface and helpful training resources, making it accessible for merchants of varying technical skills.

Edited April 2, 2019

Hello everyone,
It's the perfect solution to convert your website into a professional one. The app is easy to use.

Night Master Official
France
26 days using the app
February 15, 2023

Worst app for Email & Sms ever! They have a useless and so complicated editor for emails, you will waste hours and hours making simple edits + their customer support just takes ages to get back to you, and when they do, their feedback is just as useless as they are.
i have wasted so much time and energy on this app, so if u want to save yourself the headaches just go try alternative apps and they are many. Because Klaviyo is proven to SUCK !!!

Bloomie
France
About 1 year using the app
Klaviyo replied February 23, 2023

Hi there. Sounds like you've had a frustrating experience and we never want that to be the case. If you'd like to email feedback@klaviyo.com we are more than happy to try to help. Hope to talk soon.

September 14, 2019

I recently came back to Shopify and learned that my old email marketing company was no longer available. A friend recommended Klaviyo so I researched the app and company and decided to download the app. If I had known how much easier my life would have been, I would have downloaded this when I was using Shopify with another business. The workflows and automated systems allow me to focus more on my business stress less about whether I am doing the right things with email marketing. The templates are all laid out for you to use and change as you need to. Love it!

Kara Felicia
United States
26 days using the app
June 29, 2020

Easy to navigate and very useful for segmentation and automation! Great editing tools as well. Would recommend.

csb-shop
Lebanon
26 days using the app
June 17, 2017

If you are serious about email marketing and you own an e-commerce website, do yourself a favour and ditch MailChimp...

Go with Klaviyo!

Once again, this app is not perfect.
Klaviyo has been getting some bad rep with their customer service time of response (but have you ever tried to easily find a contact link in MailChimp?? Nowhere to be found!)

This is the kind of application that is worth studying.
It's not a "one-click it works" app.

Learn it... study it's potential.
Email marketing can become one of your main source of recurring income for your e-commerce.

Once your flows are running, you get a clear idea of which ones are profitable and which ones need improvement.

Their focus on e-commerce is why you need this app.
It's not cheap, but it grows with you.

So the more it will cost, the more money you will make.

Stop comparing the monthly cost with other basic email apps.
They don't compare.
Once setup this app will pay for itself 20X.

The level of segmentation you get with Klaviyo out of the box is where the power is found.

They keep coming up with new features too (dynamic coupons!! yeah!).
They keep improving the interface.

Learn how to use this powerful email app and you'll never look back.

Nanukhardcases
Canada
Over 2 years using the app
July 5, 2021

I have had a good experience starting out and look forward to using the features included. I am happy with how well the integration went with my Shopify store.

Cascabel Press / Ray Bidegain printmaker
United States
26 days using the app
January 24, 2021

Really awesome app, easy to use and many functions that I wasn't aware off, that will make your email campaigns and overall ecommerce experience much easier.

Gifts and Crafts
United Kingdom
25 days using the app
Edited October 19, 2016

Great product, only they seemed to have stopped developing. Product hasn't had any new features lately, customer service is slow, but mainly the price is bothering me. Every extra 500 people in your account costs $25 a month extra... I first need to recoup my Klaviyo costs and then hope I can make some profit of the emails. I would have expected the costs to decrease relatively when getting more subscribers, but it's just linear.

Great potential, weak execution.

Natural Heroes Nl
Netherlands
About 2 years using the app
March 17, 2022

We recently migrated to Klaviyo from another provider and have found the transition to be very easy and the Klaviyo application is proving to very easy to use while having all the functionality we could need.

Our Generation NZ
New Zealand
25 days using the app
January 11, 2020

So far I'm loving Klaviyo. It's definitely a more integrated and powerful marketing automation than its counterparts. I'm excited to use all the other features available and see how well they will help me manage my store.

Unicorn Baby
Canada
25 days using the app