Klaviyo: Email Marketing & SMS

Works great! There are some glitches with the way browsers interpret the html that should be looked into and remedied, but overall very good. I appreciate that they give you a way to template standard Shopify emails based on the same themes used in Klaviyo.

This is a VERY powerful app! Along with that power comes layers of complication that have a learning curve. Despite that, I was able to figure out how to use the app for the basic features I needed for my business. I have around 20K subs on my podcast, and was launching a discussion forum using Facebook Groups. I was able to capture email addresses using Group Collector which integrates with Klaviyo and Shopify. It too a bit of digging in the support chat, but I was able to figure it all out on my own, which is pretty amazing considering how illiterate I am when it comes to software. It all worked and I have profited enough to pay for Klaviyo many times over!

Integrated Klaviyo into my shop very quickly and was up and running with my email plan within 2 hours. Very intuitive when gaining email signups, designing your campaigns, and love the ability to utilize flows to trigger automatic emails to customers (and especially potential customers!). Definitely helpful for my photography print selling!

UPDATE: Klaviyo is completely down. Even the main site is not responding.
UNACCEPTABLE!

SO FAR UNIMPRESSED! The system has serious performance issues. All day long no statistics are being returned and the whole system to me seems like its timed out big time. I was once a paying customer and returned but things are not the way they used to be.

Also, dont expect any kind of support from these people on a FREE TRIAL account. You will be lucky if you get a reply and when you do nothing gets resolved. Instead they ignore your email until you do.

What kind of business practice is this? Either you want trail / free accounts to signup or you dont? Take your pick.

1) System issues (since i signed back up)
2) Lousy support (no resolutions)

I know i know, as stated they dont support trial / free accounts. HINT: well maybe you should, thats where your future $$$$ is coming from.

Worst email marketing app. SO many bugs, error messages, and delays. Cannot stand the frustration towards this platform.

one day for no reason they just disabled my account with no explanation. Would stay far away lots of great alternatives

The first time I signed up I was endlessly harassed by a sales rep. He even went as far as calling our store locations and harassing my staff. So I left. On the recommendation of rise.ai I gave it another try. I had to signup and pay to get any support. When I learned the program doesn't function correctly I asked for a refund. Got a robotic response from the chat agent. You need to pay hundreds of dollars to get any real support.

Honestly a bit complex at first but meanwhile… I LOVE IT!!!! Boosts my sales more than I expected. Very nice

I joined up with Klaviyo a year go.
Still no live chat a year later which is just basic-level customer service for any online organisation and emailing and waiting for answers is painful.
It seems that none of the people signing up to my newsletter popup subscription box have been added to the Newsletter since 24 March 2020.
Julian mentioned 5 people had signed up between 20-24 May - however none of these dates correspond with signups to the newsletter and he and Brian have been unable to tell me who they are - or where their info is in the system - because I had the newsletter set to Australian-only visitors.
Not feeling especially happy right now with Klaviyo.

The App works fine, we just sent our first campagne. Easy to use, quick support. Would recommend it.