Reviews (3,093)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

January 25, 2022

Good Morning. My company, SlipIns is 8 years old and we have been working diligently to increase our national and global awareness as well as increasing sales with the use of various promotional entities. We discovered Klaviyo quite by accident when a customer mentioned that we might try this company for our e-mail marketing and promotion. I was a bit skeptical because we had been using another source with limited success and expenditure of lots of time and energy. We decided to give Klaviyo a try and, much to my excitement, in less than 60 days our sales returns have been exceptional. We have just exceeded a 500% return on our investment using this system. We found setting up the system was easy and when we needed help their people were right there to help. We are not overly tech savvy people and the Klaviyo support people were ready to help us with all our questions and needs immediately which was a huge advantage that sets them apart from the other services. I have to say, if you're in need of help and results using e-mail marketing and promotion Klaviyo is a tremendous resource and we at SlipIns recommend them enthusiastically. They have been fabulous!

Slipins
United States
2 months using the app
March 23, 2021

This app is awesome. For any e-commerce store it's a must have. I love the flows you can utilize and the recommendations are awesome. Recommended

Incredible Socks
United States
2 months using the app
November 23, 2021

Very happy with this app, it helps me do everything. From cart abandonment to follow ups. Very simple to use.

Artificial Elegance
United Kingdom
2 months using the app
October 14, 2019

So far i love it. it sends the emails just as I want them, and it is so easy to customize your emails. Reporting is great and user friendly. Definitely happy with the app

Lulu Beauty Market
United States
2 months using the app
February 15, 2018

Bought into Klaviyo and was initially impressed by the claim that we could use it for both our Shopfy store and Amazon FBA etc. It is great with the close integration to Shopify BUT...

Hugely disappointed to find after spending a small fortune redesigning all the emails and flows etc, that Klaviyo only support Amazon USA only. Apparently the rest of the Amazon universe is invisible and unimportant to Klaviyo...

We now have to spend more money in a separate service to support our Amazon UK channel - Not impressed!

Bee Good
United Kingdom
Over 5 years using the app
June 30, 2019

I used this app to help send welcome emails. It is easy to understand and use. I think this app is great so far. Thanks Klaviyo!

Michelle

Lady S Comfort Place
United States
2 months using the app
Edited March 26, 2021

I wish their fee was more reasonable , they are extremely expensive. Gosh $300 for 13k list. Even my whole Shopify account cost $75 a month. Charging that much is ridiculous. Seems like for every 10 sales person they hired, they hired only 1 customer service. Its hideous to not be able reach customer service for a company their size and funding.

Woodstone
United States
Over 3 years using the app
March 12, 2015

Amazing App. The support people are extremely helpful. don't need to be a big time store to get someone on the other side to help you. They are amazing. Need to get this App

Brand Racks
United States
2 months using the app
Edited April 2, 2019

Great email solution for those trying to boost conversions with automatic marketing, cart re targeting and all types of automatic flows. The ONLY DOWNSIDE to this email marketing app is that it is VERY expensive compared to just about every other option out there. It does offer some unique features, but none that should really bump the price up this high and it's the only reason I am giving it 4 stars.

It's about triple the price of mailchimp depending on how many emails you send out and how many contacts you have.

Vice Anvil Tactical
United States
Over 4 years using the app
May 27, 2019

I was a bit apprehensive about using Klaviyo after reading some of the 1-star reviews. After looking around, I figured I'd give them a try anyway, so far so good. My advice is to attend the webinars it'll help with an understanding of the platform.

[UR]ENTITLED
United States
Over 4 years using the app