Reviews (3,093)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its email marketing capabilities, noting its effective personalized email flows and campaigns that boost customer targeting and sales. It features email automation, customizable flows, advanced segmentation, and detailed analytics. Its user-friendly interface and compatibility with various apps enhance marketing efforts. The customer support is also praised for being responsive and helpful.

May 25, 2023

It's not worth your money, nor your time. Customer service is very poor. I received contradicting info from a couple of representatives. Unfortunately, the support team is not trained sufficiently to give proper client support.

KAN
Romania
About 3 years using the app
May 23, 2022

every time you contact the chat it is 8 hours, and they are not fully trained and don't have an answer to any technical issue so you have to close and start a new chat hopping you'll get somebody else! no tel support.

iLevel Lab
United States
About 3 years using the app
Klaviyo replied May 24, 2022

Hi there, thanks for reaching out. Apologies about our chat wait times, we're working to get those reduced across the board. I checked in with our support team and see we've resolved your chat queries and/or escalated as needed but I'm going to have someone from our growth team reach out and see how we can continue to help. Keep an eye out for a message from us!

August 7, 2019

Once I figured it out it was great! Thanks! Awesome templates and content. Can't wait to see the email sent. Stay tuned

AJABA NATURALS™
United States
2 months using the app
December 9, 2015

I've only used the free basic features such as making your Shopify emails look better and sending two recovery emails thru them instead of Shopify. It's worked great so far! Recommend it to everyone! Especially since it's free ;) have nothing to loose!

Ruffit
United States
2 months using the app
December 9, 2020

Everything works great at the moment.. I have two flows and a campaing going on.. Great job to the klaviyo team

thais camila cosmetics
Spain
2 months using the app
Edited April 5, 2019

Natalie helped review my "customer import list" within minutes on a Saturday! My account was good!!!

SHOPTSY
United States
2 months using the app
October 12, 2021

Klaviyo is the perfect solution for Shopify websites that need to take direct marketing and customer experience to the next level. Great support to walk you through any issues. I've used 3 other solutions in the past, and I highly recommend Klaviyo.

Honey Badger®
United States
2 months using the app
November 1, 2018

Very good app. I am always amazed at how well I can segment our lists. It's super hi tech and yet really easy to use. Really impressive and a total game changer!

The only reason I gave them 4 stars is because of their customer support. It's pretty slow. They will always get back to you, but it can take a while. I wish they had phone support or at least faster email support. You guys need to work on this!

Soleil Blue
United States
Over 4 years using the app
Edited May 29, 2020

I joined up with Klaviyo a year go.
Still no live chat a year later which is just basic-level customer service for any online organisation and emailing and waiting for answers is painful.
It seems that none of the people signing up to my newsletter popup subscription box have been added to the Newsletter since 24 March 2020.
Julian mentioned 5 people had signed up between 20-24 May - however none of these dates correspond with signups to the newsletter and he and Brian have been unable to tell me who they are - or where their info is in the system - because I had the newsletter set to Australian-only visitors.
Not feeling especially happy right now with Klaviyo.

My Event Decor
Australia
Over 5 years using the app
February 23, 2022

I've always had some minor challenges with setting up email campaigns, but ever since I've started using Klaviyo, the operation has been easier. The platform is self-explanatory and user-friendly. Awesome 1 Team!

iRobust Tech
South Africa
2 months using the app