Reviews (2,377)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

February 19, 2018

Theres no support for this app and it is WAY TO COMPLICATED to set up with out
a live chat of some sort. dont bother!!! youll kill your self after trying to fugure this complicated program out. Bummer

Lovelyearth
United States
11 days using the app
November 16, 2017

App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was:

"Unfortunately if the Javascript from the Klaviyo form is breaking the carousel behavior of the Instagram feed, the only workaround would be to use a Shopify form instead of a Klaviyo form. It's not clear what part of the Klaviyo Javascript is causing this, as it's just loading standard jQuery, form validation, and instructions for how the form data gets submitted."

Titanparacord
United States
21 days using the app
February 2, 2022

THIS APP SUCKS. I send one message to 173 contacts but it says that U used up 500 messages. It you go over the amount of messages you sign up for they'll bill you for it.

laelcosmetics
United States
11 days using the app
Klaviyo replied February 2, 2022

Hi laelcosmetics, I'm so sorry you've had this experience and this is not expected behavior. Unless you've enrolled in auto-upgrade billing, we will never charge you above your current plan price! Can you please email us at feedback@klaviyo.com with your account information so we can look into this for you?

April 30, 2021

When I wanted it to work most, nothing! Sent a request for customer support and they never got back to me! I tried using it because it was recommended highly to me, but instead it's a total let down. There are better services out there! Upset customer :(

Texy
United States
10 days using the app
December 21, 2018

The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.

Coco McCall Shop
United States
10 days using the app
October 8, 2018

I tried to upgrade my account to allow a list of over 2000 subscribers. They charged me $125 and did not upgrade my account at all!

Dream A Pillow
United States
10 days using the app
August 15, 2020

I cannot sign in for weeks and wrote to support team several times. Still cannot sign in!! I have correct username and password, but their confirmation code email just doesn't arrive no matter what I do. Support is non-existent. I'm deleting this.

Coolmantique
Netherlands
10 days using the app
July 15, 2020

I love the app, but since nothing is perfect, the free plan is a bit limitation and the step towards a bigger plan is kind of steep.

Rearvizo
Canada
14 days using the app
April 28, 2022

I was immediately banned from the application without explanation, and when I prove to them that my application respects their conditions, I mysteriously get no more answers. This is an amateur service, move on and look for other applications that will be better.

Crypto-secrets
France
9 days using the app
Klaviyo replied April 28, 2022

Hi there! Unfortunately at this time, we do not allow cryptocurrency related products, services, or content on Klaviyo. Our acceptable use policy is here: https://www.klaviyo.com/legal/acceptable-use-policy.

March 2, 2020

It's great, very easy to use and set up. The annoying thing is the slow customer service. it takes 24 hours to get a reply. A live chat would give it 5 stars. The training videos are great but just a bit long when you want to just get set up quickly. Overall a great experience so far!

Belloost®
United Kingdom
13 days using the app