Reviews (2,983)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 27, 2022

Just started using, a bit nervous but I think I am getting there following the videos etc. Was referred by another user and grateful for the referral

Banjo Swagger
Australia
About 10 hours using the app
Klaviyo replied June 8, 2022

We love our referrals! Please do reach out if you need any support.

August 3, 2020

I have to say this is a game changer! Im new to this and I jut installed it yesterday, but so far so good! It makes email marketing look so easy!

Body Baked
United States
About 9 hours using the app
April 15, 2020

Functionality is amazing. It was a little complex to install some features like generating user-specific discount codes on a pop up sign up form, and hard to find the matching support information on this. It is a little more expensive compared to the Mailchimp which was free, however, this is worth the charge. The automations are seamless and very easy to set up and use. Over all we are happy we made the swap over :)

Origin Natural Protein Bars
Ireland
About 9 hours using the app
September 8, 2019

Really disappointed with this app, it wouldn't automatically pull new customers from sign up forms on our site, we had to manually refresh lists meaning new customers would be missing the welcome email at the time of visiting until we manually added them, and the sign up forms Klaviyo include look like they are from about 10 years ago, they really need some fresh templates with some more modern fonts and designs.

After spending a lot of time researching which email client to use, we are really disappointed with Klaviyo after such positive reviews around it, even though we were excited to try it out. It has some incredible features but when there are other apps at the same price we will probably move across to those to try out before settling on something.

May return to Klaviyo one day when it implements a bit better with existing forms and has more modern templates for forms and emails.

Uniqify
Australia
About 9 hours using the app
August 2, 2022

Klaviyo is really powerful. Very easy to help you make campaigns and flows. Klaviyo's segmentation options are incredible, and their customer service is amazing!

Malonn
France
About 8 hours using the app
August 3, 2021

Top quality ................................................................................................

LW Designs LLC
United States
About 6 hours using the app
May 20, 2021

Very undependable app. SMS isn't sending 80% of the time. I tested with our own 2 numbers but the flows and automation don't work! Worst experience ever

Enviable Beauty
United States
About 4 hours using the app
June 12, 2021

I've been toying around with quite a few email marketing apps for Shopify, and so far Klaviyo seems to be the best one. I like the simplicity and ease of Shopify's app Shopify Email, however I wanted an app that allows me to set up automated emails to visitors who sign up for our email newsletters. Shopify Email doesn't provide that.... Klaviyo does! So far Klaviyo is a bit confusing and there is a lot to learn and digest, but I'm a complete noob when it comes to email marketing apps, so this might just be my lack of understanding. That said, I was still able to create and set up an email campaign for new subscribers in under 30 minutes. I also like that Klaviyo has free support, which is a huge plus for someone like myself who may have a lot of questions about this kind of stuff. So far so good :) Thanks Klaviyo!

Rhi & D Dept
United States
About 4 hours using the app
October 21, 2021

I come from Mailchimp and the level of integration you receive from Klaviyo compared to Mailchimp when working with Shopify is way better.

Svenska Skönhetsakademin
Sweden
About 4 hours using the app
Klaviyo replied October 21, 2021

Hi Marcus, thank you so much for the kind words. We pride ourselves in providing a best-in-class integration with Shopify. We'd love to know a bit more about how you're getting along with Klaviyo, so please look out for a separate email from us looking to connect.

January 10, 2023

Bonjour, j'installe l'app sur mon shopify mais il m'est litérelement impossible de l'ouvrir sur l'ordinateur.

SOLDAT.FR
France
About 4 hours using the app