Reviews (2,989)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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No integrity. The point of contacts have Zero integrity. Kyle Collingham canceled twice, and on the 2nd time didn't bother to send an email.
Then I contacted customer support, and they said they only cared about trouble shooting the product.
After I ended my subscription and deleted the app they continued to charge my card. After speaking with support they refused to give me a refund and gave the excuse that "we are a subscription service like Netflix" blah blah blah. Don't waste your time with these jokers and find an app that doesn't charge you an arm and a leg and actually gives decent customer service and doesn't make you jump through hoops to stop charging your card. You won't be receiving any refunds.
Shocked by the lack of onboarding, as this had been promised.
I find the whole platform very slow and unresponsive to the point of unusable at times.
The lack of 'support ticket ' system makes it impossible to manage help and issues.
Nobody takes ownership of issues.
Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra.
For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction.
Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.
Ricardo G was a pleasure to work with. He walked us through the issues and got the issue resolved for us!
If there was a mobile app...an easy 5 stars
Easy to use and great online support
super!
Platform is awesome, and the support is very helpful.
We couldn't agree more.
Justin C was very helpful in altering our SMS flows to reach our target audience. Customer support 10/10
KLAVIYO IS THE BEST !!!!
Thank you for the 5-Star review.