Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

Edited January 12, 2019

I am happy to have found this application, because I am looking for one to send my marketing emails, I received the guide by email for the installation on the shop, very easy to use, everything is automated, it is very powerful and fast for marketing emails and I highly recommend. I give 5 stars because klaviyo do a clean job!

COSMETICS BEAUTY STORE
France
6 months using the app
June 25, 2020

The best email marketing app, I recommend it 100% and I believe Klaviyo's quality is above other apps like MailChimp or MailerLite

Plan Toys México
Mexico
6 months using the app
Edited September 9, 2023

We emailed the company saying we wanted to downgrade our plan because we are no longer going to use the SMS portion of the plan. A few days alter after we asked to be downgraded they charged me another $1330 for the next 30 days even thought we came nowhere close to using our previous month's full SMS plan.

The Rotten Fruit Box
Portugal
Over 5 years using the app
Klaviyo replied December 15, 2021

Hey Custodio — so sorry you're experiencing this. I'm going to connect you with our Growth Success team specialized in helping accounts of your size find more value (and spend less!) with Klaviyo and I will escalate your support ticket as well. Please be on the lookout for more communication soon.

December 13, 2021

So far so good! Klaviyo has been super easy to learn and create flows. I love how much you can get done in just this one app! I just launched my first campaign and it was very painless!The only thing I wish is that we could get customer support on the free plan because I have questions on the paid plans with no one to ask them to. Overall, if you're new to marketing and creating flows, this is the app for you. Klaviyo lays it all out for your success.

Esteem Affirmations
United States
5 months using the app
September 12, 2020

This app really makes it easy to email my customers, create lists, and running a new revenue stream.

Your Gym Now
United States
5 months using the app
November 22, 2019

Great for email marketing campaigns. User face is a lot nicer and easier than mailchimp and the support team are truly amazing and super responsive to all my technical questions! Highly recommend

Grace Chou Jewellery
United Kingdom
5 months using the app
February 1, 2019

Love this app! Costly but its worth it! I love the numerous features and convenience. You don't have to be a professional or have a degree to understand the functions of this app, which I love! anyone can make their marketing professional with Klaviyo!

Blunteffects®
United States
5 months using the app
July 7, 2020

So far so good, Klaviyo makes life easier and I love the templates! Its so easy to use, even for a dropshipper beginner!

LeQueen Bees
France
5 months using the app
December 9, 2015

Easy to use; I got about 25% opening and a 6.25% clickthrough rate off of 200 emails or so.

Elecsmoke
Canada
5 months using the app
September 30, 2018

Used to be good but now the emails they sent out during my campaigns keep getting bounced for no good reason - one of which is my personal email and another my friend’s email. Tried to send a campaign just to my email add and I don’t receive it at all. And no it’s not in my junk box either. Ridiculous if that’s the primary function of this app.

Ms Soignée
Singapore
Over 5 years using the app