Langwill：AI Language Translate
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Reviews (602)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for accurate translations and a multilingual shopping experience, essential for global reach. It's praised for its user-friendly interface, easy installation, and effective multilingual management, including image translation and seamless Shopify integration. Merchants highlight smooth functionality and excellent customer support, noting the team's responsiveness and professionalism, which ensures a stress-free experience.
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Painful to find some content that requires translation.
Fast support but app has no improvements for some time now. I utilise a paid for (albeit standard) theme and when I make a change, sometimes it take a long time to find the untranslated entry. I have to paginate through pages and pages of other text before finding what I'm looking for.
Interface is also a little old. It takes some time to get images "translated". I still have this installed right now, but I am actively looking at other translation apps.
Hello There,
This is Kim from the Langwill Support Team of CWILL. 🌹
Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you.
We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review.
Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency.
We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience.
If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup.
Best Regards,
Kim|Langwill Support Team of CWILL
We would like to thank the support team of Langwill. They have been very helpful, professional, and kind. We truly appreciate their great service and support.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
Excellent customer service! The team was quick to respond, professional and very helpful. I'm extremely satisfied with the support I received.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Nova|Langwill Customer Support of CWILL
Customer service was patient, and it was a very pleasant experience.
Thank you very much for taking the time to leave us a review! We really appreciate your feedback! 🌟 We are glad that you are happy with the app and the service.
We promise to continue to strive in providing the best user experience possible.
Thank you again!
Emma
Langwill Customer Support of CWILL
thank you!
Thank you so much for your kind feedback! We truly appreciate your support and are glad to hear from you. If there’s anything more we can do for you, feel free to let us know anytime 😊
Best Regards,
Kim|Langwill Support Team of CWILL
fast support, quick response and easy help and guideline to solution
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
Perfect
Thank you for your wonderful review! 🌟 We're thrilled to hear that your experience has been perfect. Your support means a lot to us, and we'll continue working hard to provide the best possible service. If you ever need any assistance, our team is always here to help!
Best Regards,
Kim|Langwill Support Team of CWILL
Charged in trial Period. reason reached over 30000 word transalated. you don't able to know when app will charged from you.
Hello Handicraft Trend,
This is Nova from the Langwill Support Team at CWILL.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period.
We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request.
To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption.
You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied.
We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible.
We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue.
Best Regards,
Nova| Langwill Support Team
Kim from the support team was amazing! She helped me quickly and made everything very smooth and easy. I really appreciate her great support!
Thank you! 😊 We’re happy to know you had a good experience! Your feedback means a lot to us. If you have any other concerns, please feel free to message us anytime.
Best Regards,
Sophie|Langwill Support Team
always helpfull
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
