Langwill：AI Language Translate
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Reviews (613)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this translation tool for its user-friendly interface and seamless Shopify integration. It supports multiple languages, ideal for global commerce, and offers customizable features tailored to specific business needs. The responsive customer support team efficiently resolves issues, and regular updates enhance functionalities like language and currency switching. Merchants find it cost-effective and valuable for expanding their international reach.
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Almost good, but there are always problems coming up.
I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists.
The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it.
The glossary also works halfway.
The manual translations get overwritten, or just dont save at all.
Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
they are very supportive
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
kind, supportive, fast.
Thank you so much for your kind words! 💛 We’re really glad to know you found our team kind, supportive, and fast. Your feedback truly motivates us to keep delivering great service!
Thank you for choosing Langwill!
Best Regards,
Kim|Langwill Support Team
Extremely supportive, prompt response to enquiries with indepth knowledge
Thank you so much for your kind words! We’re delighted to know that you found our support prompt and knowledgeable. Your satisfaction is our top priority.
Best Regards,
Kim|Langwill Support Team
Great service!
We are very glad that you are happy with the app! Thank you so much for taking the time to leave a review. We are committed to driving the best experience possible for everyone.
Please feel free to reach out anytime as you need support.
We are available 24/7 to attend to your needs.
Thank you again!
Emma
Langwill Customer Support Team of Channelwill
Very quick and helpful customer service
Thank you so much for your kind words! We're thrilled to hear that you found our customer service quick and helpful. If you ever need anything else, we're always here to assist! 😊
Best regards,
Kim|Langwill Team
Gran app que facilita mucho la tradución de la tienda online. Además el soporte es rápido y eficiente.
¡Muchas gracias por tu reseña! 😊
Nos alegra saber que la app te ha ayudado a facilitar la traducción de tu tienda online. También es un gusto saber que nuestro soporte fue rápido y eficiente. ¡Seguiremos trabajando para brindarte la mejor experiencia posible! 🙌
Saludos cordiales,
KIm|Equipo de asistencia de Langwill
响应特别快
非常感谢您抽出时间留下评价！得知您对应用程序和客户服务感到满意，我们深感欣喜。我们始终致力于为每位用户提供最佳体验。
如需支持，请随时联系我们。
我们全天候待命，随时为您服务。
再次感谢！
Sophie
Langwill客户支持团队（隶属Channelwill）
Dangerous for brand image – Zero context awareness
I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely:
Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys).
Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas").
If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Hello Ana,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store.
After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect.
We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience.
Best Regards,
Nona| Langwill Customer Support Team
Really Great Support! I didn't know that I would be charged automatically once I reach my credit limit. So I got charged extra. When I got to know about this, I uninstalled it, but I still got charged. After contacting the support team, they refunded me. That's really wonderful. Once I grow, I may use their app again. Thanks!
Thank you so much for your kind words! 🌸 We truly appreciate your understanding and are glad our support team was able to assist you with the refund. We completely understand how billing limits can be confusing at times, and we’re happy we could resolve it quickly for you. We’d love to have you back once your business grows — our team will always be here to support you! 💪✨
Best Regard,
Nova| Langwill Support Team