Langwill：AI Language Translate
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Painful to find some content that requires translation.
Fast support but app has no improvements for some time now. I utilise a paid for (albeit standard) theme and when I make a change, sometimes it take a long time to find the untranslated entry. I have to paginate through pages and pages of other text before finding what I'm looking for.
Interface is also a little old. It takes some time to get images "translated". I still have this installed right now, but I am actively looking at other translation apps.
Hello There,
This is Kim from the Langwill Support Team of CWILL. 🌹
Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you.
We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review.
Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency.
We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience.
If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup.
Best Regards,
Kim|Langwill Support Team of CWILL
非常感谢 Langwill 团队的帮助！
之前遇到了自动扣费的问题，联系 Langwill 后，他们非常及时地帮我处理了退款申请，整个沟通过程很顺畅，客服响应也很耐心。
原本预计需要 15-30 天处理完成，但在 Shopify 扣款确认后，实际大约 7 个工作日就完成了，非常高效。
感谢 Langwill 提供的专业服务和快速解决问题的能力，后续还会继续使用并推荐给有需要的朋友！
非常感谢您写下如此精彩的评价和暖心的留言！💙 得知我们的团队能够迅速为您提供帮助，并让退款流程顺利无忧，我们感到由衷的高兴。
您在整个过程中表现出的耐心与理解对我们意义重大。我们也很高兴一切都比预期更早完成了！
我们衷心感谢您对 Langwill 的持续信任和推荐。我们将继续竭尽全力，为您提供快速、专业且贴心的支持。感谢您选择 Langwill！🙌
此致，
Kim
CWILL Langwill 支持团队
First, their one-click translation feature makes translating languages effortless and convenient—a capability other plugins currently lack—and it works exceptionally well. The downside is that they do not offer an API key interface; instead, you have to purchase a 30,000-character quota for $4.90. This necessitates repeated top-ups—for instance, with 700 product links, I had to reload my balance multiple times just to translate into a single language. If you have a large number of products, I would recommend looking for a plugin that supports API keys, as their quota pricing is too expensive.
Hi there,
Thank you for taking the time to share your feedback and for trying Langwill. We truly appreciate your kind words about our one-click translation feature. We're glad to hear you found it effortless and convenient, and we're sorry that the word credit cost prevented you from completing your translations.
We also understand your concern regarding API key support. At the moment, Langwill does not support API key integration on any plan. We genuinely appreciate your suggestion, as feedback like yours helps us understand which features are most valuable to our users.
We'd love the opportunity to assist you further. If you're willing to give Langwill another try, simply reinstall the app and let us know. Our development team can review your store, calculate the total word count, and provide an estimate of the word credits required to complete all of your translations, so you'll have a clear understanding of the translation requirements before proceeding.
Thank you again for your honest feedback. We truly value your input and hope to have the opportunity to provide you with a better experience. If you have any questions or need any assistance, please don't hesitate to reach out—we're always happy to help.
Sophie|Langwill Customer Support of CWILL
Charged in trial Period. reason reached over 30000 word transalated. you don't able to know when app will charged from you.
Hello Handicraft Trend,
This is Nova from the Langwill Support Team at CWILL.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period.
We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request.
To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption.
You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied.
We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible.
We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue.
Best Regards,
Nova| Langwill Support Team
Excellent customer service! The team was quick to respond, professional and very helpful. I'm extremely satisfied with the support I received.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Nova|Langwill Customer Support of CWILL
Great customer support, quick to respond.
Thank you so much for your kind review! 🌟 We’re delighted to hear that you had a great experience with our customer support and that our team was able to respond quickly. Your feedback means a lot to us and motivates our team to continue providing fast, helpful, and friendly support. 💙
We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Kim| Langwill Support Team of CWILL
相对而言，翻译还是比较好用的，就是这价格，贵了些。
感谢您的反馈！很高兴得知翻译功能能很好地满足您的需求。
我们理解您对定价的顾虑，并衷心感谢您分享您的想法。我们持续致力于提升翻译质量、性能及整体价值，以确保客户获得最佳体验。
您的反馈对我们非常宝贵，我们将在此评估定价及未来改进方案时予以充分考虑。感谢您选择我们的应用，并支持我们的持续发展！
此致，
Kim|CWILL Langwill 支持团队
We would like to thank the support team of Langwill. They have been very helpful, professional, and kind. We truly appreciate their great service and support.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
Almost good, but there are always problems coming up.
I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists.
The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it.
The glossary also works halfway.
The manual translations get overwritten, or just dont save at all.
Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
Really Great Support! I didn't know that I would be charged automatically once I reach my credit limit. So I got charged extra. When I got to know about this, I uninstalled it, but I still got charged. After contacting the support team, they refunded me. That's really wonderful. Once I grow, I may use their app again. Thanks!
Thank you so much for your kind words! 🌸 We truly appreciate your understanding and are glad our support team was able to assist you with the refund. We completely understand how billing limits can be confusing at times, and we’re happy we could resolve it quickly for you. We’d love to have you back once your business grows — our team will always be here to support you! 💪✨
Best Regard,
Nova| Langwill Support Team
