ETranslate: Language Translate , 1,196 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to translate and localize websites into multiple languages, ideal for targeting diverse markets. The intuitive interface, even in the free plan, is praised, as are unique features like image translation and a multi-currency converter. The app's customer support is noted for its quick and efficient responses. Merchants also value the manual translation feature for refining automatic translations and find it useful for translating third-party app content.
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Amazing customer support anything that i asked they were always there to help me! i would totally suggest to use this app!
Thank you for your glowing review! We're delighted you had a positive experience with our customer support. If you ever need assistance in the future, we're here for you. Thanks for recommending us!
Best regards,
Mariadel 💗
Etranslate Customer Support 🌟
The app does exactly what I wanted (even the free version). The support I received has been great! Thank you :)
I'm thrilled to hear that the app meets your needs, and it's fantastic that you're enjoying the benefits of the free version! 😊 Our team is always here to provide top-notch support. Thank you for your kind words! 🌟 If you have any more questions or need assistance, feel free to reach out. Happy to help! 🚀
Best regards,
Sophie💗
Etranslate Customer Support 🌟
Best choice for my shop. Even the free option already included the translation into 3 other languages!
Thrilled to hear you're loving Shopify! 🌟 The fact that even the free option includes translation into 3 languages is a game-changer, right? 🌐💼 Best choice indeed! Happy selling! 🛍️ #ShopifySuccess
-Sophie|Etranslate Team👩💼
This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial.
I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial.
their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL.
i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged.
The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.
Hello There,
We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns.
First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future.
Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future.
In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy.
Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it.
Sincerely,
Nona
ETranslate Team
Great customer support! Highly recommend.
Thanks for taking time to leave us a review! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share about the app, please feel free to reach us. We will be more than happy to help you. 🥰
Best regards,
Kim|Etranslate Team
WONDERFUL, COURTEOUS STAFF WITH RESPECT TO THE CUSTOMER AND AN APPETITE TO SERVE YOU
Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟
Best regards,
Emma
Etranslate Support
Great app, great service!
Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our app and service. If you ever have any questions or need assistance, feel free to reach out. 🚀👍
Best regards,
Sophie|Etranslate Team
This application is complete with all features I needed as a merchant. Customer service extremely fast and valuable, in particular belle, that solved all my issues
Thank you so much for your positive review! 🌟 We're thrilled to hear that our application meets all your merchant needs. 😊 Our customer service team, especially Belle, is delighted to have been of assistance in resolving your issues promptly. 🚀 If you ever have more questions or need further support, feel free to reach out. Happy selling! 🛍️👏
Cheers,
-Sophie|ETranslate Team👩💼
The customer service representative answered promptly and responsibly helped me solve the problem
That's wonderful to hear! 🌟 We're thrilled our customer service representative was able to assist you promptly and effectively. If you ever need further assistance, don't hesitate to reach out. We're here to help! 😊👍
Best Regards,
Sophie|Etranslate Support Team
great app
Thank you for your kind words! 😊 We're thrilled to hear that you find our app great! If you have any suggestions or feedback, feel free to share. Happy using! 🚀
Best regards,
Sophie|Etranslate Team