Langwill: Language Translate

I'm thrilled to hear that the app meets your needs, and it's fantastic that you're enjoying the benefits of the free version! 😊 Our team is always here to provide top-notch support. Thank you for your kind words! 🌟 If you have any more questions or need assistance, feel free to reach out. Happy to help! 🚀

Best regards,
Sophie💗
Etranslate Customer Support 🌟

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. Providing excellent support is very important to us, and it's wonderful to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Thank you again for your feedback and for choosing Etranslate.

Best Regards,

Kim|Etranslate Support Team

Bonjour à tous,

Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥

Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹

Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗

Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓

Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées,
Sophie | Etranslate Support

I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.

I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.

Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.

To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.

Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.

Thank you for your understanding, and we look forward to the opportunity to assist you further.

Best regards,
Mariadel / Etranslate Customer Support

Thanks for taking time to leave us a review! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share about the app, please feel free to reach us. We will be more than happy to help you. 🥰

Best regards,
Kim|Etranslate Team

Thank you so much for your glowing review! 😊 We're thrilled to hear that you've had an excellent experience with ETranslate. Our team is dedicated to providing exceptional support, and we truly appreciate your recommendation. 🌟 If you ever need assistance in the future, feel free to reach out – we're here for you! 🌐💬
Cheers,
-Nona|ETranslate Team👩‍💼

Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you found our product and customer service great! Thank you for supporting Etranslate! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀

Best Regards,
Kim
Etranslate Support Team 🌟

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟

Best regards,
Emma
Etranslate Support

Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our app and service. If you ever have any questions or need assistance, feel free to reach out. 🚀👍

Best regards,
Sophie|Etranslate Team

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟

Best regards,
Emma
Etranslate Support