ETranslate: Language Translate , 1,195 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to translate and localize content for various markets. They appreciate its user-friendly design, extensive free features, and unique image translation capability. The manual translation feature, currency converter, and third-party app compatibility are seen as major benefits. The customer support team is often praised for their quick and efficient responses. This app is viewed as a practical and cost-effective solution for translation needs.
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nice app with good customer service.
Thank you for your kind words! 😊 We're delighted to hear that you find our app helpful, and we're committed to providing excellent customer service. If you have any further questions or need assistance, feel free to reach out! 🚀👍
-Sophie|Etranslate Team👩💼
I had a minor problem with the installation and consulted them. Joewelyn was very helpful and took care of the problem right away. I am very happy with the application at the moment and it meets all my needs. I plan to use it for a long time.
I really like the app, what I like the most is that the app is really easy to use with a lot of great features and a great service, u got ur problem really quick solved..really recommended
Thank you for your positive review! We are delighted to hear that you find our app easy to use and enjoy the great features and service we offer. We appreciate your recommendation and hope to continue providing you with the best service possible. If you have any other feedback or questions, please let us know.
- Sophie 💖
Mariadel was great in working on my issue. She escalated the issue to the developers. I expect we will have the issue fixed in no time.
Thank you for your review! We're happy to hear that Mariadel was able to assist you with your issue and that it has been escalated to the developers. We appreciate your patience and we're confident that the issue will be resolved soon. If you need any further assistance, please don't hesitate to reach out to us.💖💖
-Sophie😍
This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.
Hello there,
I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs.
Best Regards,
Sophie | Etranslate Support
I had a problem with a translation and Sophie helped me within a few minutes and resolved my issue. 10/10 support
Thank you for taking the time to leave a review! We're so glad that Sophie was able to help you quickly and effectively. We appreciate your business and hope to continue providing excellent support in the future.
-Sophie🌹
The app is good, straightforward and costumer service really helpful. I use it only for currency conversion, and there was an issue with it but customer service was fast to reply to me and in a few hours they solved the issue.
Thank you for your feedback! We are happy to hear that our app has been helpful for your currency conversion needs and that our customer service was able to quickly resolve any issues you had. We appreciate your business and hope to continue providing you with great service in the future. Let us know if you have any other feedback or concerns.
- Sophie 💖
Good support, meets our needs. Exactly what we need.
Thank you for your feedback! I'm glad to hear that our support has been helpful and that we are meeting your needs. Please let us know if there is anything else we can do to assist you. 🥰💕
-Sophie💗
I use this app for translating into Hebrew. The customer service is excellent, fast reply and problem solved quickly.
Thank you for your positive feedback! We're glad to hear that you've had a great experience with our app and customer service team. We hope to continue providing you with top-notch service in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
- Joewelyn 🌹
It was great experience to use this app.. The customer support is really great especially Mariadel is very good to support..Thanks for the support.
Thank you for your positive review! We are glad to hear that you had a great experience using our app and that our customer support, especially Mariadel, was able to assist you effectively. We appreciate your feedback and hope to continue providing excellent service to you in the future.🥰
-Sophie😍