Locksmith , 443 reviews

Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
Edited January 27, 2021

Easy to use. Clean, nice-to-use interface that makes me enjoy doing my job. Extremely clear documentation with well-written tutorials. Doesn't slow down my website speed at all and gets the job done quickly. Super amazing and friendly customer support team. And all at a reasonable price. Thanks, Locksmith!

Maxilite Lighting
Time spent using app: 16 days
January 27, 2021

Appalling support. Must of sent over 5 emails still no reply. Really frustrating. Can someone get back to us?

Cali Tiger
Time spent using app: 3 months
Lightward replied January 27, 2021

Hey there! ❤️ We reply to everything we receive, and – doing some digging into our team mailbox – we've received three messages from you this month, all of which we've replied to, all well within our 24hr response time cap. We've also emailed you directly (in a new email thread – look for an email with the subject "Locksmith App for Shopify"), to see if we can get through to you this way.

Not getting responses is not great, and I get that. Please know that it's not for lack of effort – every time you try to reach us, we're trying to get back to you. :)

If you're still not getting our replies, please consider writing in from another email address, perhaps outside of your store's domain. We're here to help. ❤️

All the best,


Edited January 26, 2021

Great App and fantastic support. Does the job perfectly and support got back to me within minutes! We needed to make a line of products only visible to customers that have a certain tag and are logged in and it does the job. 5 Stars!

Remote Pro
Time spent using app: About 1 year
Edited January 23, 2021

Absolutely brilliant app. Cost-effective, user-friendly and AMAZING customer service. I have used Locksmith to enable my Shopify store to be a shopfront AND an online course with various levels of access. It works perfectly and saves me $$ as I don't need a second teaching platform. It is very intuitive and I was able to set everything up myself without any technical support. When difficulties arose later due to customisation on my templates, the Locksmith team were able to troubleshoot and supply a perfect solution within 48 hours. Cannot recommend highly enough.

Time spent using app: 9 months
January 21, 2021

Good app, good support. Been using it for over a year without any issues and problems. Would recommend it for eeryone.

Spice Village
Time spent using app: About 1 year
January 12, 2021

I have used this application to provide dealer and designer exclusive content. It is simple to use and very responsive. It has not caused even a single conflict with any of our custom code or detailed design. I recommend it to anyone looking to keep sections separate based on login password or passphrase. So many options to secure your content while keeping it simple to give access to selected users.

Pravada Floors
Time spent using app: 5 months
January 6, 2021

Ken was absolutely amazing offering over and above customer service promptly and effectively, even over the Christmas/NY period. The app works perfectly! Thanks guys!

Luxe Tribe Wellness Dispensary
Time spent using app: 6 days
December 30, 2020

I don't often leave feedback but Locksmith is a powerful app for our site which allows us to customise a lot of material shown to different customer regions. The customer service by Ken was also great, hope to continue using them in the future, thanks

World Surf League
United States
Time spent using app: About 1 month
December 23, 2020

Locksmith is a really good app and I do like using it.
My one complaint is hiding the product prices. I wish it was easier and I didn't need to manually put the coding in.

HTX Heat Transfer Vinyl
United States
Time spent using app: 9 days
Lightward replied January 6, 2021

This is something that we can help with – just write in to team@uselocksmith.com, and we'll get you squared away. If you're comfortable with Liquid, we've got the documentation ready for you (https://docs.uselocksmith.com/article/207-manual-mode); for everyone else, we're here to lend a hand. :)



December 21, 2020

This is one of the first apps I tried back in the early days of Shopify, and it's amazing to see it still going strong. If you need to create custom access rules for your Shopify store, Locksmith can't be beat. This app helped us to implement multi-user accounts with access control for children and parents sharing the same account. This would have been no easy feat on our own. Thanks Lightward!

The Holiday Gift Shop
Time spent using app: 3 months