Locksmith , 480 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to control access to specific areas of their website, making it ideal for businesses differentiating between wholesale and retail or selling digital content. It's praised for its ease of use, even for those without coding experience, and its responsive customer service. The pay-what-you-feel pricing model is appreciated, as is the app's versatility in creating membership levels and hiding specific products or collections from certain customer groups. It's known for its seamless performance and has been key in controlling access to digital content.

February 9, 2023

We have been using Locksmith for some six months and are delighted with both their app and their support. Our queries in advance of launching the app were handled very quickly and efficiently and we have found Locksmith to be the most responsive of all the suppliers we have had contact with. In particular, they read our requests and respond appropriately to them – what a delight after dealing with so many companies who half-read requests and churn out standard, unrelated responses!

This week we asked them for help with an issue on our pricing display. Ken responded within six hours (an excellent response time compared to our normal experience) to clarify one point and suggest an extra improvement to take our site even further. Nineteen minutes after our response he had the solution live!

Another price display query arose around the same time, and Ken kindly resolved that for us equally efficiently.

We truly recommend Locksmith and we really appreciate all Ken’s help. I don't think we have ever before received such a prompt, efficient and effective response to any support request!

Carrick Design
UK
Time spent using app: 6 months

Carrick Design
United Kingdom
4 months using the app
June 26, 2019

This app worked perfectly for us. It allowed us to lock a livestream with an email sign up.

We had a couple questions about how it worked, upcoming features and we got immediate support. Great app. Great support.

Every time we need to lock a page we'll use Locksmith.

Surf |'relik|
United States
4 months using the app
April 11, 2019

Application worked just as designed. We had one minor issue which Ken resolved without any issues. Ken clearly knows his product and wants to provide the support. I only wish other app developers would have this level of customer support.

Innoxa
Australia
4 months using the app
July 14, 2016

This app works better than advertised. Lock just about anything. We used it to create a wholesale website by locking out pages we didn't want retail customers to see and vis versa, all based on their customer tags. Might sound complicated but it's very easy

Meinmind
United States
4 months using the app
September 19, 2021

i use this app to provide early access to my vip customers for each launch and i'm loving it! super easy and their customer service has been amazing!

PEPPERKIDS
United States
3 months using the app
October 1, 2020

We could not have launched our store without the power and flexibility of Locksmith. Great UI, great features and wonderful, intelligent control. They really thought of everything.

FanCutouts
United States
3 months using the app
April 15, 2016

Really useful app and the team were responsive to setup questions we had.

Precisionhydration
United Kingdom
Over 7 years using the app
December 5, 2020

Great product. Smart and simple. I was looking for a solution to protect some collections in my Shopify store and Locksmith perfectly matches what I was looking for.

Giotto | Home Office Rental
Belgium
3 months using the app
Edited March 3, 2018

Great support !!

Does exactly what i need at a decent price.

Square Vape Distribution Inc
Canada
3 months using the app
May 25, 2016

This app has been great, but more importantly, the support that goes with this app is AMAZING. They've been able to direct me along when I'm so new at shopify, and was able to help me solve my issues very easily, with extra buttons & service on their app. Highly recommend using this app!

Gorilla Board Holder
Canada
3 months using the app