Locksmith , 471 reviews

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to restrict access to specific products and areas of their site, making it ideal for separating wholesale from retail, hiding out-of-stock items, and managing private launches. It's also praised for its seamless integration with user registration and its capacity to customize product offerings for different international markets. The app's customer service is commended for its prompt and efficient responses. Its unique pay-what-you-feel-is-fair pricing model based on usage is also appreciated. The app is also used to create exclusive sections, like a "VIP" area, and to offer wholesale pricing lists cost-effectively.

November 17, 2022

I love this app so much. I do a lot of fundraisers but customers like to see what their listings will look like before the fundraiser starts. This allows me to lock all their products so only they can see them until the fundraiser starts. I also use this for specific customers who get a discounted rate on their own merch so their employees can order directly through me but get the discounted rate. Recently I had an issue where I wanted to lock my NSFW items so that people had to verify their age before viewing. (I do school fundraisers so this is important to me.) I reached out and Tristan helped me make sure it was set up correctly and working. Very fast, friendly replies. This is such a great app!

Shenanigans By Sam
United States
2 months using the app
July 31, 2017

We were previously running an inferior competitors app to locksmith (because of the price) and wow what a headache. The customers could still find my locked products (all for wholesale purchase only) in the search bar and I must say: it was quite embarrassing. Wholesale is for wholesalers not for the general public! Not only did the competitors app not work but it was also extremely difficult to use. So difficult that I had to reach out to the customer service and request help. They still couldn't hide my collection. Locksmith is simple - so so simple. Just a few check boxes to click and immediately my wholesale collection was locked completely! Take a look, I bet you can't find it!

I'll be telling my friends ;) <3

Road Runner Bags Us
United States
2 months using the app
July 4, 2022

I can not fault the after sales service! I have run into a number of issues while implementing some locks on my store. Usually my error and the team have been fast and awesome to get me back on track. So far, worth every penny.

Retro Caravan Stuff
France
2 months using the app
September 20, 2014

I installed the app on one of my 3 stores this weekend and was very pleased with both how simple it was to setup and how effective the app is at doing exactly what I needed it to do.

Great Canadian Dog Rope Company
Canada
Over 5 years using the app
November 6, 2019

A fantastic little app. It's really reassuring to know that those items I am giving away for free promotion will not show up in the search!

The Official Glen Loates Store
Canada
2 months using the app
December 23, 2016

GREAT app!! Documentation is great and easy to follow and it works exactly like its claims it will. Very Happy. Thanks Isaac!

Brushyourbeardin
United States
2 months using the app
May 19, 2016

IF YOU WANT THE BEST CUSTOMER SUPPORT OR YOU JUST ABSOLUTELY SUCK AT USING THE COMPUTER, THEN YOU HAVE MADE THE CORRECT CHOICE WITH THESE GUYS! THEY ARE ALWAYS THERE WHEN I NEED HELP AND STICK AROUND TO WALK ME THROUGH EVERYTHING. HIGHLY RECOMMENED!

Vapenotiq Vapors Wholesale
United States
2 months using the app
March 6, 2018

Locksmith is solid! I needed some very specific things to make my shop work.
Locksmith provided what I needed easily. I needed customers to sign a form before they were able to buy my custom products so that we made sure that they understood the conditions.

Our tab showed them the content form, the customer fills it out, and then new tabs appear on the navigation bar. Easy peasy.

I was worried about people not connecting to our signature product so I had the navigation bar exposed but the products were locked without our form completed.

People did okay with all this!

We made it so that when International people came in, that they were greeted with their own page (and pricing specific for their area from another app). It hasn't given us any more international sales but at least I know I am doing the best I can.

We made our wholesale area and a professional area only available to them.

Mostly, I am writing this review because Ken did such a nice job of getting my form to do it's thing. Really, everyone at this company has a great manner and feel. Thanks to you all.

:)
Mimi

Mimis Kitchen Club
United States
2 months using the app
September 13, 2015

This app solved all of my problems for creating a wholesale pricing list at a fraction of the cost I was going to have to spend to essentially accomplish the same basic task. I had to do a little extra work (create a duplicate product - one with regular variants/pricing and another with wholesale variants/pricing), group those into separate collections and just make sure our wholesale clients are tagged accordingly. For a very small startup company, the ability to trim $30+ dollars a month (versus the other "wholesale" apps out there) is a huge thing for us. Isaac was more than willing to help me out and walk me through how I might go about setting this up (at the time of asking, he'd never had this type of usage come in to question). His suggestions pointed me in the right direction AND IT WORKS BEAUTIFULLY.

I would DEFINITELY recommend this app.

The Vapor Md
United States
2 months using the app
Edited September 9, 2020

An excellent app, backed up by top notch customer service. The locks are easy to set up and if you've got an issue it gets resolved by a human being extremely quickly (even, in our experience, if that issue isn't really Locksmiths remit - eg CSS edits). Unbeatable value and a pleasure to deal with the team.

MZB Services
Austria
2 months using the app
Lightward replied September 9, 2020

:D :D I'm really happy to hear all of this. I'm delighted that Locksmith's served you so well, and that you've gotten what you need from our support crew, while enjoying those exchanges! :) Thanks for sharing, and for adding your energy to the process – it's good to have you here. :)

All the best,

-Isaac