Locksmith , 483 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to control access to specific site areas, hide prices, and lock certain products. It's ideal for businesses differentiating between wholesale and retail or offering exclusive products. The app is also useful for selling digital content behind a paywall. Merchants praise its seamless integration with Shopify's user registration and smooth performance. Customer support is noted for its speed and helpfulness. The pay-what-you-feel-is-fair pricing model is well-received. A few merchants experienced access issues after the trial period, but these seem to be rare exceptions.

Edited September 9, 2020

An excellent app, backed up by top notch customer service. The locks are easy to set up and if you've got an issue it gets resolved by a human being extremely quickly (even, in our experience, if that issue isn't really Locksmiths remit - eg CSS edits). Unbeatable value and a pleasure to deal with the team.

MZB Services
Austria
About 2 months using the app
Lightward replied September 9, 2020

:D :D I'm really happy to hear all of this. I'm delighted that Locksmith's served you so well, and that you've gotten what you need from our support crew, while enjoying those exchanges! :) Thanks for sharing, and for adding your energy to the process – it's good to have you here. :)

All the best,

-Isaac

October 24, 2020

I was looking for an app that would grant customers with a certain tag access to specific pages on my website and this did exactly that!

Deven Rue
United States
About 2 months using the app
February 8, 2016

Issac is an App angel - he responds to every e-mail, every question, every concern or compliment.

The App itself is wonderfully simple and easy to use (even for someone as bad at website developing as me). and is perfect for what we needed it for.

Thank you!!

Lua Maya
United States
About 2 months using the app
July 8, 2022

5 Stars, Locksmith is impressive and powerful with seemingly endless options. 5 Stars also for support, I had a customization query, Tristan knew intuitively what I was trying to achieve, tested it, then showed me exactly how to implement it, which is great as when I update my theme, I can now add the customization myself. A truly awesome app that does exactly what it says.

Kiwi Best Buy
New Zealand
About 2 months using the app
July 24, 2017

Hi Issac!

We just wanted to say thanks for creating this cool app!

Cheers!

Fifiandromeo
United States
About 2 months using the app
February 15, 2021

I use this app to hide my promotional offers on my site. I highly recommend this app! For a great price too? Shoot this is a steal lol

Khuba
United States
About 2 months using the app
July 16, 2020

This application has been so helpful for our business. And the help provided by Ken at Locksmith has been amazing. Without the help, our website would not have been successful. Can't say enough great things! Thanks Locksmith!

Brothers Beauty Supply
Canada
About 2 months using the app
Edited April 23, 2016

Good app, does what its supposed to. I'm not a developer so I don't know what goes into the day to day, but I feel the app is overpriced.

Similar apps (those that just add code to your website) are typically around $5 or $6 USD, which seems more reasonable.

The reason I gave this 3 stars is because after I stopped using it, it still blocked some of my products. I was driving ads to some of my pens, but the sales just stopped. It took me a while to realize that the app was making it so those products wouldn't show up, even though I cancelled the service and "unlocked" the products.

If you just check to make sure your products are appearing you are good to go.

Great customer service.

Crown Chakra Woodworking
United States
Over 3 years using the app
July 25, 2021

A well-thought, highly customizable, and easy-to-use app. Highly recommended for anybody needing restrictions across their site.

Kampguru
Türkiye
About 1 month using the app
May 25, 2022

This app is great and the service is even better! Very happy with the way it has been working for us, we haven't had any issues whatsoever! We also don't have a full-time developer in-house, and the team at LockSmith was so willing to help us get this installed and implemented! Very happy!!

StonerCarCarePro
United States
About 1 month using the app