Loop Returns & Exchanges

Loop Returns & Exchanges

From $29/month
Rating (4.6)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

May 27, 2021

Languages

English

Works with

Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped brands like Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights

Pricing

Starter

$29/month

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$163/month

  • Full Starter plan, and
  • Unlimited destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$373/month

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

Starter

$29/month

  • 1 Destination, 1 Policy
  • Variant Exchanges
  • Auto Return Approval
  • Dynamic Fees
  • Gift Receipts
  • Store Credit
  • Negotiated Rates
  • More at link below

Essential

$163/month

  • Full Starter plan, and
  • Unlimited destinations
  • Unlimited return policies
  • Dynamic fees
  • Printerless returns
  • Optional Add-Ons
  • More at link below

Advanced

$373/month

  • Full Essential plan, and
  • Unlimited destinations
  • Store credit incentive
  • Shop Now
  • Bonus credit
  • Optional Add-Ons
  • More at link below

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

150 reviews

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for streamlining returns and exchanges with features like "instant exchange" and customizable return rules. It integrates seamlessly with Shopify, providing valuable analytics on return patterns. The quick onboarding process is backed by a responsive support team. Merchants appreciate the automation of documentation and workflows, enhancing customer experience. Features like "Shop Now" and bonus credits have been effective in boosting revenue and reducing return rates. The app is praised for its professional and customer-friendly approach to managing returns.

April 10, 2024

Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!

JOHN ELLIOTT
United States
Almost 6 years using the app
April 2, 2024

I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.

Tecovas
United States
Over 5 years using the app
Loop replied April 12, 2024

Thank you for being a long-time customer and for taking the time to leave us this kind review!

March 7, 2024

Loop Returns and Exchanges has truly been a game-changer for our e-commerce operation! Their seamless collaboration with us has made managing returns and exchanges a breeze. Communication with their team is top-notch, always keeping us in the loop about new features and updates. Their system is not only reliable but also incredibly user-friendly for both our customers and our internal team. Plus, our dedicated rep is a gem, always ready to assist with their deep knowledge of the product. We truly appreciate the invaluable service they provide.

Livie & Luca
United States
Almost 6 years using the app
Loop replied March 20, 2024

Hearing that we've been a game-changer is music to our ears! Thanks for leaving these kind words!

About this app

Launched

May 27, 2021

Languages

English

Works with

Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, Shiphero

Built by Loop

About Loop

4.6 average rating

3 years building apps for the Shopify App Store

PO Box 16250, Columbus, OH, 43126, US

Support

Send a message

support@loopreturns.com

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