Loop Returns & Exchanges

The Shopify Returns app you can rely on

Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers.

Dedicated Returns Portal

Give customers the best customer experience with an always-on returns page. Manage returns automatically as the Loop returns portal enforces your policy automatically.

The front-end experience is simple. The back-end is loaded with features to help you create the ultimate returns experience. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand.

Complete Returns Automation

Loop lets you control how and when returns get approved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). And you may decide higher-risk transactions, like refunds, must be manually inspected first.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

In-Line Exchanges

Customers can seamlessly swap their products for any new variant. Loop will place the new order within Shopify, triggered by return package movements. Smooth for the customer and totally hands-free for you. Customer service just got a whole lot easier.

Fully-Branded Return Management App

Design a returns system that looks and feels just like your brand. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

Plus Everything Else

• Refunds
• Gift cards / Store credit
• Return label generation
• Automated returns center
• Email notifications
• Customizable return reasons
• Advanced reporting suite
• Final sale, exchange only consideration
• Smarter discount accommodation
• Adjustable handling fee
• Style customization
• Configurable return windows