Reviews (375)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

June 29, 2023

Loop is a brilliant app so far and the difference with our previous solution is noticeable.
The Loop team has been present and supportive in our setting up journey and especially Abel's help has been extremely valuable.
We highly recommend Loop as a subscriptions app.

Gaia Pulses
United Kingdom
19 days using the app
Loop Solutions Inc replied June 29, 2023

Thank you for the kind words, Team Gaia Pulses :)
Thank you for recommending us- Means the world to us. We are so happy that you decided to chose us as your subscriptions growth partner 🚀

We are always by your side in your growth journey. Happy to assist in whatever way possible. Also love your mission on sustainability, organic food.

Best wishes,
Abel and Team Loop

May 13, 2022

Great customer support, backend dashboard looks great! The main website widget looks fine and the team is working on improving the customer subscription portal so looking forward to that :) Love that you guys are always receptive to our feedback on consumer user flows and always looking to improve.

thefirstrefresh
Singapore
18 days using the app
Loop Solutions Inc replied June 18, 2022

Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. We have made a lot upgrades to the dashboard. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

October 18, 2022

Super great customer support. Super quick and extremely helpful! Any problem I’ve had has been handled . Abel has answered all my questions!

BEANS by roasters
Denmark
18 days using the app
Loop Solutions Inc replied October 19, 2022

Thanks for this amazing review! We are extremely happy that you liked our support. Feel free to ping us if you have any more doubts.

Thanks,
Abel and Team Loop

September 8, 2022

very good experience with their team, set up meeting and call immediately and take care all the questions. Also the App is good user friendly, easy to use !

Fish Hippie
United States
17 days using the app
Loop Solutions Inc replied September 8, 2022

Thank you for this amazing review! We are happy that you liked our support!
Feel free to get in touch with us if you want any other assistance.

Thanks,
Team Loop

March 16, 2022

So helpful in setting up subscriptions for our store! They are quick to respond, make customizations, very kind, and answer questions the same day. Would definitely recommend!

Stackhouse Orchards
United States
15 days using the app
Loop Solutions Inc replied June 24, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

July 6, 2022

app working, customer service is great. I had a problem and they helped me fix it in no time at all.

pixspace
Italy
15 days using the app
Loop Solutions Inc replied July 6, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 16, 2023

Their customer support and knowledge have won me over, and I'll be a customer for life! Abel was amazing :-)

Good Cuppa Coffee
United States
15 days using the app
Loop Solutions Inc replied February 17, 2023

Thank you for this amazing review, Team Good Cuppa Coffee!
More subscriptions power to you 🚀💪 . Always there to help you :)

Thanks,
Abel and Team Loop

November 4, 2022

The app has been successful in helping us launch our subscription business model. The team were also very helpful when we had to make some edits to the page.

JACKSON WEST
Australia
14 days using the app
Loop Solutions Inc replied November 4, 2022

Thank you for this amazing review! We are not only a subscriptions app, we are your subscriptions growth partner 🚀

Feel free to reach out to us in case you have any other issues on your page.

Thanks,
Team Loop

October 18, 2023

Very responsive and helpful in our migration process. The app has some great features!

Rise Coffee
United Kingdom
12 days using the app
Loop Solutions Inc replied October 20, 2023

Thank you the kind words and shout-out, Team Rise Coffee! 😇

We are very excited and happy that you decided to migrate to Loop 🚀

Can't wait to run some exciting retention and subscription growth campaigns with your team.

Cheers,
Team Loop

October 28, 2022

This app is EXACTLY what I have been dreaming of after running a subscription based company for years! It allows so much customization and automation, that I've previously spent so many hours doing manually. The user interface is so smooth and easy to use, both at the backend and for the customer. On top of all that, the team behind it is super helpful and answering any question you may have quickly and in great detail. This is THE subscription app to use. They are also constantly pumping out updates, giving even more new customization options all the time. Don't bother going through the headache of trying other subscription apps first, like I did. Just try this one, if you want a nice and intuitive and bug free app, that has all the customization options you need. Thank me later ;)

MakroboksAS
Norway
12 days using the app
Loop Solutions Inc replied October 29, 2022

Hi!

Thanks for this amazing review! This made our day 😇

This is what we live for- Customer obsession & best-in-class subscriber experience is at the core of what we are building here at Loop! 🚀