Reviews (376)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

July 13, 2022

Abel L. made out migration process a breeze, thank you so much for all your help! We appreciate all your on going support!

Alkaline Herb Shop
United States
26 days using the app
Loop Solutions Inc replied July 14, 2022

Thank you for this amazing review! We are glad that you liked our support!

Thanks,
Team Loop and Abel

July 20, 2022

We have been working Lesle, Vivik and the rest of their team! These guys are awesome! They work fast, gives us a comprehensive list of actions to launch the subscription in the store seamlessly. Their support team is also great as they immediately jump into a call whenever we need urgent help. I am recommending them if you want to jump start your subscription features.

NaturalSlim USA
United States
26 days using the app
Loop Solutions Inc replied July 21, 2022

Thank you for this amazing review and the recommendation! We are glad that you liked our support! We are here in case you need assistance with anything else.

Thanks,
Team Loop, Abel and Vivek

February 15, 2022

I'm using the free plan and had some trouble getting the widget settings to do what it said it would do. Customer service was quick to help me fix the problem, and now my product page looks just as I want it to!

Inner Peace Press
United States
24 days using the app
Loop Solutions Inc replied June 27, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 16, 2023

In a word, Loop is fantastic! Compared to other subscription apps, Loop is modern, painless and very forward-thinking. Doing things that should have been no-brainers, like updating shipping costs and product prices, turned into a horrible, labor intensive, error-prone process in our previous subscription app, (one of the big 2). That forced us to find a better solution. Loop is light-years ahead of those other apps. Loop not only made our current problems disappear but they helped migrate all of our customers in a way that the customers didn't know we had switched services! Loop's attention to our migration could only be called "white glove". Their service was outstanding. Now that we aren't losing money anymore, due to the problems caused by the other subscription app, we can turn our attention to the additional features Loop offers for increasing sales, bundling products and integrating with our mail service for automatic offers based on current subscriptions. Instead of just handling a problem, which it does very well, Loop is like a tiny marketing machine. It's a subscription service app that is actually trying to help you with sales. We love it!

Gentle Giants Pet Products
United States
24 days using the app
Loop Solutions Inc replied January 17, 2023

Thank you for this amazing review, Team Gentle Giants!
This made our day!

Wishing you lots of success and subscriptions growth in 2023 💪 🚀

Thanks,
Abel and Team Loop

May 11, 2023

Great app, exactly what I needed. Customer service was impeccable. I highly recommend this app to anyone looking to implement subscriptions on their site!

La Daje
Canada
24 days using the app
Loop Solutions Inc replied May 14, 2023

Thank for your kind words and recommending Loop to others, Team La Daje. We are super excited to have you onboard with us 😊

More subscriptions power to you 🚀

Cheers,
Team Loop

November 1, 2023

Tolles Tool und praktisch immer ein guter Service! Das Einrichten von Subscriptions kann manchmal komplex sein... aber Loop schafft es hier wirklich ein logisches System anzubieten. Besonders hervorheben möchte ich hier Atul A. Er hat mich nicht nur konzeptionell beraten, sondern auch Entwickler-Tasks für mich übernommen. Hier gibts 10 von 10 Punkten!

Tom Tasty AG
Switzerland
21 days using the app
Loop Solutions Inc replied November 3, 2023

Thank you for the kind words and shout-out, Team Tom Tasy AG 😇

We are very excited and happy to have you on-board. I am so happy that I was able to assist you with all your queries :)

We have built an app that directly takes feedback from the D2C community. That's why it is practical with right feature set.

Cheers,
Atul and Team Loop

March 9, 2022

We needed to switch from BOLD but wanted a seamless migration. not only was the loop team EXTREMELY quick at replying, they made the entire process a breeze, AND they helped us brainstorm ideas for making the most successful subscription service available to our customers and helped us plan out future growth strategies. 10000000/10 would recommend!

My Brand Lashes
United States
22 days using the app
Loop Solutions Inc replied June 24, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. We are 100% confident about our migration process because we follow checklists and keep our customers informed.

Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)
Wishing for more subscribers of your brand!

Thanks,
Team Loop

November 10, 2022

We migrated from Recharge to Loop in November 2022 as we had a few challenges with the UX and back-end from Recharge. Loop has been really good when migrating all the existing subscriptions from Recharge and setting up Loop on our website. For me the key differentiator is the service we got from Loop, we could call Loop frequently and would be dealing with the same guy (Abel Leslie) who was great. What I also really like is Loop's dashboard, the selling plan (allowing to give a higher discount on the first order and then a lower on subsequent orders), as well as the customer portal, everything is a lot more intuitive and very easy to navigate. I can highly recommend Loop and would absolutely do it again.

Seven Miles Coffee Roasters
Australia
21 days using the app
Loop Solutions Inc replied November 10, 2022

Thank you for this beautiful review. This made my day! This is a special one!

Would love to try your coffee one day in Australia :D

- Abel Lesle and Team Loop

August 26, 2021

I added this to give customers a subscription service that they can pay monthly. I had an issue with it at first, but the customer service was brilliant - very quick response time and they resolved the problem.

The Little Bookshop Cookham
United Kingdom
20 days using the app
Loop Solutions Inc replied September 15, 2021

Thanks for the review!

We hope subscriptions are working well for you and your customers :)

If you have any feature request, suggestion or a concern - please feel free to write to us on email.

Thanks.
Team Loop.

April 20, 2022

We were using the Recharge subscription app for over a year and after I found Lopp Subscriptions. I gave a chance to Loop and the app is much better than Recharge. The support is very friendly and always here to help on the same day. The Customer Portal is very good with many options.

Pure Green
United States
20 days using the app
Loop Solutions Inc replied June 20, 2022

Hey there! Thanks for the supportive words! We are glad that you migrated to our app and find it easy to use.

We are also happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop