Reviews (370)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

November 1, 2023

Tolles Tool und praktisch immer ein guter Service! Das Einrichten von Subscriptions kann manchmal komplex sein... aber Loop schafft es hier wirklich ein logisches System anzubieten. Besonders hervorheben möchte ich hier Atul A. Er hat mich nicht nur konzeptionell beraten, sondern auch Entwickler-Tasks für mich übernommen. Hier gibts 10 von 10 Punkten!

Tom Tasty AG
Switzerland
21 days using the app
Loop Solutions Inc replied November 3, 2023

Thank you for the kind words and shout-out, Team Tom Tasy AG 😇

We are very excited and happy to have you on-board. I am so happy that I was able to assist you with all your queries :)

We have built an app that directly takes feedback from the D2C community. That's why it is practical with right feature set.

Cheers,
Atul and Team Loop

March 9, 2022

We needed to switch from BOLD but wanted a seamless migration. not only was the loop team EXTREMELY quick at replying, they made the entire process a breeze, AND they helped us brainstorm ideas for making the most successful subscription service available to our customers and helped us plan out future growth strategies. 10000000/10 would recommend!

My Brand Lashes
United States
22 days using the app
Loop Solutions Inc replied June 24, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. We are 100% confident about our migration process because we follow checklists and keep our customers informed.

Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)
Wishing for more subscribers of your brand!

Thanks,
Team Loop

November 10, 2022

We migrated from Recharge to Loop in November 2022 as we had a few challenges with the UX and back-end from Recharge. Loop has been really good when migrating all the existing subscriptions from Recharge and setting up Loop on our website. For me the key differentiator is the service we got from Loop, we could call Loop frequently and would be dealing with the same guy (Abel Leslie) who was great. What I also really like is Loop's dashboard, the selling plan (allowing to give a higher discount on the first order and then a lower on subsequent orders), as well as the customer portal, everything is a lot more intuitive and very easy to navigate. I can highly recommend Loop and would absolutely do it again.

Seven Miles Coffee Roasters
Australia
21 days using the app
Loop Solutions Inc replied November 10, 2022

Thank you for this beautiful review. This made my day! This is a special one!

Would love to try your coffee one day in Australia :D

- Abel Lesle and Team Loop

August 26, 2021

I added this to give customers a subscription service that they can pay monthly. I had an issue with it at first, but the customer service was brilliant - very quick response time and they resolved the problem.

The Little Bookshop Cookham
United Kingdom
20 days using the app
Loop Solutions Inc replied September 15, 2021

Thanks for the review!

We hope subscriptions are working well for you and your customers :)

If you have any feature request, suggestion or a concern - please feel free to write to us on email.

Thanks.
Team Loop.

April 20, 2022

We were using the Recharge subscription app for over a year and after I found Lopp Subscriptions. I gave a chance to Loop and the app is much better than Recharge. The support is very friendly and always here to help on the same day. The Customer Portal is very good with many options.

Pure Green
United States
20 days using the app
Loop Solutions Inc replied June 20, 2022

Hey there! Thanks for the supportive words! We are glad that you migrated to our app and find it easy to use.

We are also happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 17, 2023

Really happy with the app so far! SO much better than what we were using previously (Timo). The Loop team has been stellar with their communication and help in migrating our existing subscriptions and getting set up on their app. Would highly recommend to anyone!

Organic Body Essentials
United States
20 days using the app
Loop Solutions Inc replied January 18, 2023

Thank you for this amazing review, Team Organic Body Essentials!
We are super excited to have you on board and help you in your subscriptions growth 💪🚀

Thanks,
Team Loop

June 29, 2023

Loop is a brilliant app so far and the difference with our previous solution is noticeable.
The Loop team has been present and supportive in our setting up journey and especially Abel's help has been extremely valuable.
We highly recommend Loop as a subscriptions app.

Gaia Pulses
United Kingdom
19 days using the app
Loop Solutions Inc replied June 29, 2023

Thank you for the kind words, Team Gaia Pulses :)
Thank you for recommending us- Means the world to us. We are so happy that you decided to chose us as your subscriptions growth partner 🚀

We are always by your side in your growth journey. Happy to assist in whatever way possible. Also love your mission on sustainability, organic food.

Best wishes,
Abel and Team Loop

May 13, 2022

Great customer support, backend dashboard looks great! The main website widget looks fine and the team is working on improving the customer subscription portal so looking forward to that :) Love that you guys are always receptive to our feedback on consumer user flows and always looking to improve.

thefirstrefresh
Singapore
18 days using the app
Loop Solutions Inc replied June 18, 2022

Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. We have made a lot upgrades to the dashboard. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

October 18, 2022

Super great customer support. Super quick and extremely helpful! Any problem I’ve had has been handled . Abel has answered all my questions!

BEANS by roasters
Denmark
18 days using the app
Loop Solutions Inc replied October 19, 2022

Thanks for this amazing review! We are extremely happy that you liked our support. Feel free to ping us if you have any more doubts.

Thanks,
Abel and Team Loop

September 8, 2022

very good experience with their team, set up meeting and call immediately and take care all the questions. Also the App is good user friendly, easy to use !

Fish Hippie
United States
17 days using the app
Loop Solutions Inc replied September 8, 2022

Thank you for this amazing review! We are happy that you liked our support!
Feel free to get in touch with us if you want any other assistance.

Thanks,
Team Loop