Reviews (370)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

April 6, 2023

I can't say enough about the Loop support team! They went above and beyond to make sure their app worked with our theme, all under a very tight deadline! You couldn't ask for better service, all on top of an app that is easy to use and customize! Thank you so much for all your help! I will definitely be using this app on all my future websites

Exponent Canada
Canada
8 days using the app
Loop Solutions Inc replied April 10, 2023

Thank you for this amazing review, Team Exponent Canada!
Super excited to work with you on multiple websites.

More subscriptions power to you 🚀

Cheers,
Team Loop

August 16, 2023

I had a very specific case for Subscriptions that it seemed no other app was capable of performing. Our store subscriptions needed to be available for in-store pickup only and have shipping restricted. Harshit, Vivek and Surbhi were all friendly, professional and punctual with updates and responses. They resolved the issue by getting in touch with Shopify and within a couple days - I was good to go. Thank you so much to the Loop team, I would definitely recommend this app for anyone looking to start subscriptions or bundles.

Forever Yours Lingerie
Canada
7 days using the app
Loop Solutions Inc replied August 18, 2023

Thank you for the kind words and the shout out :)

We are super happy that you chose us as your subscriptions growth partner 🚀
We pride ourselves in the experience that we provide to our customers 😊

Here is to more growth in the future 🥂

Cheers,
Harshit, Surbhi and Team Loop

June 20, 2023

My experience with Loop has been great! It was very simple to install to my website and customer service is very responsive and helpful. I ran into a slight issue installing the subscription to my website but they fixed the problem for me immediately. I highly recommend Loop for your subscription services.

Strength For Today Nutrition
United States
7 days using the app
Loop Solutions Inc replied June 21, 2023

Thank you for the kind words, Team Strength for Today Nutrition 🙂.

We are very happy that we were able to help you with your issue. Thanks for recommending us and choosing us your subscriptions growth partner 💪 🚀

Cheers,
Team Loop

January 4, 2023

Abel made the process of creating bundle boxes and subscriptions a breeze - helping to quickly troubleshoot all of my questions. I am so satisfied with this top notch customer service - it makes all the difference knowing there are folks who care about making customers happy as much as I do.

Ohhts! Overnight Oatmeal
United States
6 days using the app
Loop Solutions Inc replied January 4, 2023

Thank you, Team Ohhts! This review made our day!

We are both customer obsessed and subscriber obsessed :D
So happy that you decided to choose as your subscriptions growth partner

Thanks,
Abel and Team

September 15, 2021

We are in the process of installing and launching this app but I wanted to address the negative comments about customer service - these guys have been great! Ready to jump on a call no matter what time of day and they have sent multiple detailed emails helping me get this set up. Great customer service! Excited to see our sales increase with this app.

Wildbloom Skincare
United States
6 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for your review! We pride ourselves on our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 10, 2022

This app was super easy to install, had everything we needed, along with excellent customer service! Piyush immediately reached out with support, was quick to respond and offer excellent suggestions. I've tried a few different subscription apps and this one is the best so far!

Point Wine & Spirits
United States
6 days using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words!
We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 12, 2023

My experience has been lovely. Abel was patient and understanding. He was knowledgeable and helpful. I would recommend this product. Customer service was excellent.

Lyricsontopoflyrics
Canada
6 days using the app
Loop Solutions Inc replied January 12, 2023

Thank you for this review, Team Lyricsontopoflyrics! We are so happy that you loved our support.

Thanks,
Abel and Team Loop

July 6, 2023

If there's one app for subscriptions, THIS IS IT!
After migrating from another in the last few days, this has been an eye opener. Leaps and bounds better! Support have been very helpful throughout.

FLOWERFIX
United Kingdom
5 days using the app
Loop Solutions Inc replied July 6, 2023

Thank you for the kind words, Team FLOWERFIX!
This review made our day 😊

We are super excited that you chose us as your subscriptions growth partner 🚀
More subscriptions power to you 💪

Thanks,
Team Loop

January 31, 2023

Set up was straightforward and their support guided me through the small issue I had promptly. Can't recommend enough!

Slam Fuel
United States
4 days using the app
Loop Solutions Inc replied February 1, 2023

Thank you for this amazing review, Team Slam Fuel!
More subscriptions power to you 🚀💪

Thanks,
Team Loop

May 3, 2022

Easy setup and user-friendly. The staff is amazing ad very kind. I really advise the App. You can create a multiply selling plan and easily choose the countries where for example you want to offer free shipping.

LOONAWELL
Switzerland
4 days using the app
Loop Solutions Inc replied June 18, 2022

Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. Our app works with Markets and businesses can easily enable subscriptions for different geographies.

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop