Loop Subscriptions App

Exceptional support and goes the extra mile to boost our retention. Their commitment to going above and beyond in assisting us with our subscription and retention efforts has been truly exceptional.

Highly recommended for outstanding results!

We had a subscription option available on our website for a while, over a year now, and we used competitor's app for recurring orders first, but over the time it created a lot of accounting issues that made us look for a change.
The way other apps work - they create hidden, duplicated listings of all SKUs which are not visible for customers, but are existing in the system, and when customers place recurring order, the duplicated SKU is being sold. Because of that, stock level is not synchronised automatically, so we had situations when the item is sold out, but recurring SKU is still active, and customers' orders are not being stopped, and as a result we don't have stock to fulfil the order. Same goes for any changes on the product, whenever you make any, you need to go back to recharge app and re-sync the products.
But, the main issue for us began as we started working with Unleashed stock management software. In Unleashed you can't have two products with the same SKUs, the orders are being imported automatically from Shopify, so all of the recurring orders had errors and didn't get imported. This has caused huge discrepancies in the stock levels on the platform vs in real life. I did a research on different apps and Loop turned to be the only one which could solve all mentioned issues. Loop creates recurring orders on existing SKUs instead of duplicating them, so that if you make any changes or some product goes out of stock, all information is already there and up to date. And of course, all orders were imported to Unleashed correctly as soon as we switched.

Excellent platform and amazing customer service! They are always there to help with questions or concerns.

Best subscriptions app in the game!

Loop provides unmatched features, next level support and is constantly getting better. This will be the #1 Subscriptions App and will set the gold standard for Shopify.

There are nothing but great things to say about Loop. The customer service is by far the best and you really do get white-glove treatment. The migration process was seemless and we were able to bring our vision to life with Loops custom components. Thank you Loop and we look forward to seeing our subscriptions grow.

Customer service team are always happy to help. Lots to set up but always on hand if needed.

Happy so far.

I love Loop because of its responsive, clear and efficient customer service which makes my subscriptions' setup much quicker and tailored to what I need!

This is an overall great program that continues to improve weekly. Piyush and Vivek are incredibly helpful and have spent lots of time customizing Loop Subscriptions to meet our needs. Their customer support may be the best in the industry. The subscription software itself has helped us automate our subscriptions which was turning into an arduous, daily task. I highly recommend it. Thank you to the Loop Team!

We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies.

One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.

Great app and extremely responsive/capable team to help with configuration. Looking forward to growing with Loop!