Reviews (593)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, praising its user-friendly interface and robust features like product swaps, upsells, and gift options. They credit it for boosting subscription growth and retention, noting its seamless integration and stable performance. The customer support is highlighted as responsive and helpful, aiding in smooth transitions from other services and operational enhancements.

May 24, 2024

By far the best subscription app. Our company used to work with every other subscription app before finding Loop. Their features are much more advanced than other apps. We have direct communication with their team so we have A1 support and we constantly work together to find strategies. The migration was seamless compared to the other big apps out there. Our subscription metrics are through the roof since joining Loop and I highly recommend anyone having a subscription-based model to work with Loop.

Good Protein
Canada
8 months using the app
Loop Solutions Inc replied May 29, 2024

We're thrilled to hear about your positive experience with Loop and grateful for your recommendation, Team Good Protein! We're delighted that our efforts have made a significant impact on your business. Looking forward to growing together :)

February 29, 2024

One of the best apps on the platform.

I have used other subscription services and I would recommend this one over the others on the customer service alone.

Miaroo
United States
3 months using the app
Loop Solutions Inc replied March 18, 2024

We're honored to be considered one of the best apps on the platform! Thank you for your recommendation and for highlighting our customer service. We're committed to providing top-notch support to all our users.

Thank you for choosing us, Team Miaroo!

Cheers,
Team Loop

April 2, 2025

Amazing app. Support is first class. Surbhi is the best

Orgenism
United Kingdom
2 months using the app
Loop Solutions Inc replied June 16, 2025

Thank you for the great feedback! We're thrilled to hear you're enjoying the app and that our team — especially Surbhi — has made a strong impression. Providing top-tier service and a reliable experience is our priority, and your kind words mean a lot to us.

- Team Loop

October 16, 2023

I've had a long lasting issue with shopify shipping rates and Atul was the best! He helped and supported me where he could and no solution was never the answers. Thanks to him I could solve the issue and I'm so happy that his determination was always positive, fast and communcative. Many thanks and I can just recommend it!

GLOW Superfoods 🌱 Your Superfoods Online Shop ♡
Mexico
3 months using the app
Loop Solutions Inc replied October 18, 2023

Thank you for the kind words and shout-out, Team GLOW Superfoods 😊

We are very happy that you chose us as your subscriptions growth partner 💪

Always a message away to help you with any sort of question or doubt. We believe in going above & beyond in service to our merchants 🚀

Cheers,
Atul & Team Loop

May 18, 2023

Easy to install and if support is needed, they take care of you well. So far the app is working just as is should.

MIXOLOGIE
United States
3 months using the app
Loop Solutions Inc replied May 22, 2023

Thank you for the kind words, Team Mixologie! We are so glad that you selected us as your subscriptions growth partner :)

Thanks,
Team Loop

January 27, 2023

We have not been using Loop Subscriptions for very long, but we are extremely satisfied. I was nervous about the initial transition, but Abel went above and beyond answering my many questions and our migration went flawlessly. Abel & the team are remarkably responsive and are quick to resolve any issues you might have. I am seriously blown away by the Customer Service they provide as well as the product.

Prep'd
United States
3 months using the app
Loop Solutions Inc replied January 30, 2023

Thank you for this amazing review, Team Prep'd! We are super happy and excited that you made the transition.

Together, we are going to scale your subscribers 🚀. Feel free to reach out in case you need any help.

Thanks,
Abel & Team Loop

December 24, 2021

I have used many subscription apps and Loop is by far the best and most competitively priced. The team is incredibly responsive, positive, and has a fantastic support culture that has made the app critical to our business. We've been able to take advantage of several custom Loop features that aren't available with Recharge (among others). A huge thanks to your team for an amazing app!

Organic Life Start
Germany
3 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review! We are very happy that you went with our app. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 27, 2025

We’ve had a fantastic experience with Loop Subscriptions! The tool is highly customizable to fit our specific needs, and their team has been incredibly responsive, always going the extra mile to help us optimize our setup. We’re especially impressed with the continuous rollouts of new features and analytics options that keep improving the platform. Highly recommend for any business looking to enhance their subscription model!

HER ONE - Female Health & Wellbeing
Germany
7 months using the app
Loop Solutions Inc replied June 26, 2025

It’s great to hear that Loop has been such a valuable tool for your business! We’re thrilled that our customization options and responsive support team have helped optimize your setup. We’re always working on improving the platform, and it’s wonderful to know the new features and analytics are making a positive impact. Thank you for the high recommendation—we’re excited to continue supporting your subscription journey!🙏

- Loop Team

June 23, 2022

Very handy and useful app to keep a record of all subscriptions. Excellent customer support provided by the loop team!

GHRPlatinum
United States
3 months using the app
Loop Solutions Inc replied June 24, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 5, 2022

Piyush, Vivek, and team are wonderful to work with. They are hands on and invested in the success of our subscription program and have helped this e-commerce novice greatly improve results in a very short time. I highly recommend this app!

Highwire Coffee Roasters
United States
3 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful and detailed review, Highwire team!
We are very happy that you made the decision to switch to our app. We are glad that we were able to make meaningful contribution to your subscription program.

Thanks,
Team Loop