Reviews (353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its smooth integration and migration from platforms like ReCharge, enhancing the customer experience with a user-friendly portal for easy subscription management. Features such as smart payment recovery and personalized cancellation flows are noted for helping retain subscribers and reduce churn. The app offers robust customization, including targeted subscription offers and multi-country support, with a simple interface that aids in customer retention. Exceptional 24/7 customer support and a commitment to continuous improvement based on merchant feedback are also highlighted, making it a valuable tool for subscription-based businesses aiming to boost operations and subscriber retention rates.
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I had some questions and Piyush jumped straight on a call with me to talk me through everything and the team immediately did some custom coding to make the app look just as I wanted it on my product page. Fantastic customer service!
Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
Customer service is A++ - had a few questions and almost instantly had someone helping me out! Thank you for your support.
Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
So far so good. Lesle, was great at helping us set up as we incurred slight technical difficulties. Great customer service
Thank you for this amazing review. Lesle is our beloved product specialist.
Feel free to reach out to us if you need help with anything else.
Thanks,
Team Loop
Best service, easy to install and configurable subscription app available in Shopify Store. While the app is free but its support is too responsive.
Thank you for this amazing review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. ---
Careful with the free trial!
Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.
Hi Graze & Gather team,
First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place.
We got in touch with the Shopify team on email as soon as we were aware of this issue.
Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day 😇
While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work.
Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season!
Best,
Team Loop
Thanks a lot for the 5-star review, Team Fiasco! Wine & Spirits! :)
Thanks so much for the 5-star review, Team Skuma Water! :)
Thanks a lot, Team Dirty Laundry for the 5-star review! :)
Thank you for your review, Team Myricals!
Thank you for the kind words, Team NMNBIO 😊
We are so happy that you chose us as your subscriptions growth partner 💪
Have more ideas in the pipeline for reducing that churn rate even further 📉
Cheers,
Nihal and Team Loop