Reviews (694)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
Edited April 18, 2024

Thank you for your help and understanding of our concerns and good communication.

Hirsch Organic
United Kingdom
10 months using the app
Loop Solutions Inc replied December 2, 2023

This just made our day! Thank you for the kind words and shout-out, Team Hirsch Organic.

We are going to frame this one in our office 🙂.

October 3, 2025

Very pleased with the speed and efficiency of Sri and the support team. Very rare to find real/good support so thank you. Highly recommend this app.

Snackski
United States
7 months using the app
Loop Solutions Inc replied November 26, 2025

Really appreciate your kind words! We’re so glad Sri and the team could deliver the fast, effective support you needed—thanks for the recommendation!

- Loop team

February 20, 2024

Great product, outstanding support from the team. 5/5

Beak & Body Care Co.
Czechia
10 months using the app
Loop Solutions Inc replied March 18, 2024

Thank you for your glowing review! We're thrilled to hear that you're satisfied with our product and the support you've received from our team.

Cheers,
Team Loop

January 11, 2023

Thus far Loop has been very attentive to improvements and changes needed to suit our specific type of subscription. Support is vital to the success of a long term subscription and this team knocks it out of the park.

Catholic Productions
United States
9 months using the app
Loop Solutions Inc replied January 12, 2023

Thank you for this amazing review, Team Catholic Productions!

💯agree that support is vital to the success of long term subscriptions. That's why we are not just another app, but we are your subscriptions growth partner

Thanks,
Team Loop

March 19, 2025

The customer service is very fast and I had many calls with them. They usually reply instantly which is super useful as I am doing the things on last minute ;) Thank you Loop Team

Foocus
France
9 months using the app
Loop Solutions Inc replied June 26, 2025

Thank you for your wonderful feedback! We’re thrilled to hear that our fast response times and quick support have been helpful, especially in those last-minute moments. We’re always here to make things easier for you—don’t hesitate to reach out whenever you need!🙌🏻

- Loop Team

April 22, 2024

Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.

Blue Tees Golf
United States
9 months using the app
Loop Solutions Inc replied April 29, 2024

Thank you for your amazing feedback, Team Blue Tees Golf!

We're so glad to hear that Loop has seamlessly integrated into your Shopify flow and our team has been there for you throughout the process. It's great to know we could assist with your success. Thank you for recommending us, and we're thrilled to have you onboard. Let's continue to grow together!

Cheers,
Nihal and Team Loop

May 29, 2024

The customer support team are fantastic! They are readily available to help and support with further optimisations, new features and more.
I would like to give a special shout-out to Nihal, who has been brilliant. Thank you.

Sauce Shop Wholesale
United Kingdom
9 months using the app
Loop Solutions Inc replied June 5, 2024

Thank you for the wonderful feedback, Team Sauce Shop Wholesale! We're glad to hear Nihal and our support team have been helpful. We're always here for any assistance or feature updates you need :)

February 17, 2025

Loop is super solid - their team is responsive and helpful with any issues and can come up with solutions for any problem.

Capabilities of the app are fantastic - no complaints

VitaWild
United States
9 months using the app
Loop Solutions Inc replied July 5, 2025

We’re thrilled to hear that Loop has been solid for your needs! It’s great to know that our team has been responsive and helpful in providing solutions. We’re also glad to hear that the app’s capabilities are meeting your expectations. Thanks for sharing your experience!

- Loop Team

January 12, 2024

Manan on the help chat was very helpful.

Miller's Grove
United States
9 months using the app
Loop Solutions Inc replied January 15, 2024

That's fantastic to hear, Team Miller's Grove! I'll be sure to pass on your kind words to Manan.

It's always our goal to provide helpful and efficient support, so knowing that Manan hit the mark is very encouraging. If you ever need more assistance or have any questions, don't hesitate to reach out to our help chat again.

We're here to ensure you have the best experience with our app! Thanks for your feedback! 😊🌟

August 25, 2025

I have been a fan of working with Loop for the last 6-9 months. They have strong customer service and I especially like working with their success manager team.

Altenew
United States
8 months using the app
Loop Solutions Inc replied September 11, 2025

Yayyy! We’re so glad to hear you’ve had a positive experience with our customer service and success manager team. We truly appreciate your continued trust in Loop!

- Loop team