Reviews (589)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting subscription-based businesses on Shopify, highlighting its intuitive setup and user-friendly interface. Key features include flexible subscription options, product swaps, upsells, and a sleek customer portal. Its robust analytics aid in decision-making, and the support team is praised for their responsive and proactive service. Regular updates and engagement from the customer success team enhance its effectiveness.

March 27, 2024

Excellent response and service!!!

Septième
Sweden
1 day using the app
Loop Solutions Inc replied April 29, 2024

Thanks for the awesome feedback, Team Septième! We're glad to hear our response and service have been up to par. Here's the more success ahead!

Cheers,
Team Loop

January 30, 2025

Very fast and helpful customer service!

Aya
United States
5 months using the app
Loop Solutions Inc replied July 5, 2025

It’s great to hear that you’ve had a positive experience with our fast and helpful customer service! We’re always here to assist you whenever you need support.

- Loop Team

June 15, 2022

I have only used the free version for a day and the customer support is just one of the best I've seen. they are super helpful and organised (they set up video chats with you and provide google meet links and everything). :)

Loaded Gun Kitchen
Singapore
1 day using the app
Loop Solutions Inc replied June 16, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

May 30, 2025

Thank you, Loop, for the speedy & helpful support so far !

Anima Mundi Herbals
United States
About 1 month using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much for the kind words! We’re glad our support has been fast and helpful—just how it should be. Always here if you need anything! ⚡

- Team Loop

April 30, 2025

Great app + great support.

Cant reccomend highly enough!

Twenty First Century Herbs
United Kingdom
3 months using the app
Loop Solutions Inc replied June 16, 2025

Thank you for the amazing review! We’re so glad to hear that you love the app and our support. Your recommendation means the world to us, and we’re always here to help you grow your business!

- Team Loop

December 14, 2022

Very helpful - step by step service to help me get all set up. Would definitely recommend their service.

Thanks

Henry's Coffee Company
United Kingdom
1 day using the app
Loop Solutions Inc replied December 14, 2022

Thank you for this review! We are happy that you liked our support.

More coffee subscribers growth to you!

Thanks,
Team Loop

February 22, 2022

So far, I am loving Loop for my new subscription box and subscribe and save products! In the past, I've used Recharge for subscription products, but setting up the Loop integration is much more user-friendly. I also love that it's a seamless checkout process for my customer through Shopify payments. I had some technical difficulties with the widget when it was first installed, but I contacted the Loop support team and they fixed it quickly!

Twinkle Apothecary
United States
About 24 hours using the app
Loop Solutions Inc replied June 27, 2022

Hey there!

Thanks for believing in us. We are glad that you liked our subscription box product and save and subscribe. Please feel free to reach out to us in case of any assistance.

Thanks,
Team Loop

April 20, 2022

I also moved from recharge to LOOP . Great app with a wonderful outstanding support team that makes it even easier to work with!

Hey Honey Skin Care
United States
About 24 hours using the app
Loop Solutions Inc replied June 20, 2022

Hey there! Thanks for the supportive words! We are glad that you migrated to our app and find it easy to use.

We are also happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

May 13, 2022

Excellent customer service with seamless integration of Loop! I also very much appreciate the personalizied support.

RootRadar
United States
About 21 hours using the app
Loop Solutions Inc replied June 16, 2022

Hey there! Thanks for installing and trying out our subscriptions app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

March 7, 2025

Very good support

Pet PA NZ
New Zealand
4 months using the app
Loop Solutions Inc replied June 26, 2025

We’re happy to hear that you’ve had a great experience with our support! We’re always here to help whenever you need us.

- Loop Team