Reviews (695)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
September 27, 2023

The software is working great, and the Loop support team did a fantastic job at leading and assisting with the transition!

NORTH Canna Co.
United States
30 days using the app
Loop Solutions Inc replied September 29, 2023

Thank you for the kind words & shout-out, Team North Canna Co!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop

July 20, 2022

Vivek and Abel were super helpful with our migration from Bold to Loop. I researched 7 other subscription apps and decided to settle on Loop because of their experience with Bold and all the great self-service features it had. They were way more professional and quick than Bold customer service and I am excited to see how easy our lives become with our subscriptions due to this app!

New Harvest Coffee Roasters
United States
30 days using the app
Loop Solutions Inc replied July 21, 2022

Thank you for this amazing review! We are glad that you liked our support!
We have built the product in such a way that it has self-service features wherever the need is appropriate.

Thanks,
Team Loop, Abel and Vivek

October 5, 2022

We decided to move to Loop from Recharge and it was a seamless experience! The team is online and available throughout the day, and extremely fast and thorough in all their responses. 10/10 recommend making the switch!!

The S’moo Co
United States
29 days using the app
Loop Solutions Inc replied October 6, 2022

Thank you for this amazing review! We are honoured that you choose us as your subscriptions growth partner 🚀

We are here for you always 😇

Edited June 4, 2025

Amazing support & great app!
thanks you so much Kritika
We've been using Loop and are very happy with the app so far — it’s intuitive, works smoothly, and brings real value to our store.
What really stands out is the incredible support team. Special thanks to Kritika for her responsiveness and patience — she made everything super easy.

Even when we had specific design needs for the widget, the team stepped in and made custom adjustments for us.
Highly recommend Loop to any Shopify store looking for a reliable return experience!

Macao
France
3 months using the app
Loop Solutions Inc replied June 26, 2025

Thank you so much for your wonderful feedback! We’re thrilled to hear that both the Loop application and Varun’s support have made such a positive impact. We’re proud to offer a solution that combines powerful features with top-notch service. Your recommendation means a lot to us, and we’re always here to assist whenever you need!

- Loop Team

March 7, 2024

We were with Bold Subscriptions for many years then switched to Appstle with the Shopify 2.0 release. It took us a month to configure and get setup on Appstle and after going live we just ran into issue after issue after issue as the system wasn't stable. We started looking at other platforms and found Loop. The install and configuration took just a few hours. They migrated our existing customers over from Appstle and we were live within a few days. Customers love it and we are very happy with it about a month since launch. Would highly recommend!

Frozen Garden
United States
28 days using the app
Loop Solutions Inc replied March 18, 2024

That's fantastic to hear, Team Frozen Garden!

We're so glad that your transition to Loop was smooth and that both you and your customers are loving the experience. Thank you for sharing your journey and for your high recommendation. We're here to support you and look forward to being a part of your continued success!

Cheers,
Team Loop

March 10, 2023

Good and immediate customer service . Definitely better than some of the other apps out there for subscriptions and bundles.

Mars By GHC
United States
28 days using the app
Loop Solutions Inc replied March 10, 2023

Thank you for this amazing review, Team Mars By GHC!
Super excited to be working with you!

More subscriptions power to you 🚀

Thanks,
Team Loop

February 16, 2024

Yes, happy with support. Thanks

Jimmy Hornet Magazine
Australia
28 days using the app
Loop Solutions Inc replied February 21, 2024

Thank you so much for your positive review, Team Jimmy Hornet Magazine!
We're thrilled to hear you're happy with our support. We're here to assist you throughout your subscription journey, so if there's anything else we can do for you, just let us know. Cheers! 🌟

Team Loop

April 19, 2023

I'm so glad we switched to Loop from Bold subscription. Loop completely understands what it means to run a subscription service and provides it perfectly. Much better customer experience with the easy-to-understand customer portal design and it even made us possible to have a strategy that works. The migration from Bold was very smooth and great communication and the support. Totally recommend it!

The Right Roast
United Kingdom
28 days using the app
Loop Solutions Inc replied April 20, 2023

Thank you for this amazing review, Team Right Roast!
We are super excited that you chose us as your subscriptions growth partner.

Always here to support you in your subscriptions journey 😊

More subscriptions power to you 🚀
Team Loop

September 10, 2021

Rakshit and his colleague have been an absolute joy to work with. They made it easy to install the app, supported step by step along the way and still available if any questions come up. They are very attentive to their customers and keen to enhance the features around the customers requirement. I don't know why anyone would say anything bad about them as those two are super helpful and taking their time to listen! And the service is A+ - something rare to find in this ocean of apps. Plus, they seem to be always available. For a SME like us, this is important to provide ongoing support and be available even over the weekend. Because, when do we ever stop working and it does not feel like work if you partner with people like these two. Keep up the good work!

NAYA
United Kingdom
27 days using the app
Loop Solutions Inc replied December 5, 2022

Thank you for this amazing review, Team Naya! We are always here to help out with any issues.

Thanks,
Team Loop

July 20, 2022

We have been working Lesle, Vivik and the rest of their team! These guys are awesome! They work fast, gives us a comprehensive list of actions to launch the subscription in the store seamlessly. Their support team is also great as they immediately jump into a call whenever we need urgent help. I am recommending them if you want to jump start your subscription features.

NaturalSlim USA
United States
26 days using the app
Loop Solutions Inc replied July 21, 2022

Thank you for this amazing review and the recommendation! We are glad that you liked our support! We are here in case you need assistance with anything else.

Thanks,
Team Loop, Abel and Vivek