Reviews (694)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
November 15, 2022

Loop is the only subscription app that we use on our sites. We have tried most of the other popular options and were disappointed by the lack of features, support, and the cost. The support team is awesome!

Solutions 4 Health
United States
13 days using the app
Loop Solutions Inc replied November 16, 2022

Thanks for this amazing review! This made our day!
Our aim is to build the best subscriber experience on Shopify in terms of features, support and cost.

Feel free to ping us if you have any other questions related to subscriber growth or anything subscriptions.

Thanks,
Team Loop

October 21, 2025

My experience so far has been great. The support team are very helpful and I have been able to setup subscriptions easily and when I get stuck I only have to wait a few minutes to get it sorted. Highly recommend

WHYSLP Wellness co
Australia
6 days using the app
Loop Solutions Inc replied November 26, 2025

We’re so glad to hear your setup has been smooth and support has been timely! Thanks a ton for the recommendation—excited to keep supporting your growth with Loop!

- Loop team

December 9, 2024

I was hesitant to use the Loop App after reading a few reviewers complaining about their poor (or non-existent) service for the free plan, but after another app called "Joy" did not live up to my expectations - it failed during installation steps, I decided to give the LOOP a try. I am so glad I did and I am on the free plan and have received fantastic service from Varun, who was knowledgeable, efficient, and friendly. He even disabled another widget that I did not know was in my template. The Loop Widget looks so cool and so happy with the way it looks. I don't know how much I appreciate your help, Varun. Thanks a million!

La Maxime
Australia
About 2 hours using the app
Loop Solutions Inc replied September 16, 2025

Thank you so much for sharing your experience! We’re thrilled that you gave Loop a try and that Varun could provide the support you needed. It’s fantastic to hear you’re happy with the look of the widget and the service! Your kind words mean a lot to us, and we’re always here to ensure you have the best experience possible. 😊🚀

- Loop team

February 25, 2022

After a year of research and trials, this app was the only one to allow us to launch subscription on our shop in France. The support team is super reactive and reply within minutes. Looking forward to continue working with these people.

Pane Vivo
France
12 days using the app
Loop Solutions Inc replied June 25, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Yes we offer support for Shopify Markets in our app. We know a lot of other legacy systems don't have this feature.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

October 30, 2024

Absolute worst customer service we've ever experienced. Had some trouble with the manual installation and were told to "find a developer." WILD that a Shopify App thinks that the "only way to install a app is manually" when all the other ones we've looked at do it for you or it's automated. Don't waste your time...there are a lot of other, better, and helpful options.

My Store
United States
About 2 hours using the app
September 10, 2021

Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.

OTF Canada Distribution Inc.
Canada
11 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for your review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 8, 2022

Just set this up. Piyush was a HUGE help to get things organized. Excited to start getting subscribers!

thepizzaclub.ca
Canada
10 days using the app
Loop Solutions Inc replied July 2, 2022

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

Edited August 7, 2024

i had problems with the install and the team addressed them within a day and helped in the matter. they are very diligent and will make sure everything runs smoothly.

Crown Engraving
United States
10 days using the app
Loop Solutions Inc replied August 9, 2024

Thank you for sharing your experience, Team Crown Engraving! We're glad our team could quickly resolve the installation issues for you. Your satisfaction is our top priority, and we're committed to ensuring everything runs smoothly. If you need any further assistance, we're here to help! :)

September 11, 2024

Easy to get connected with the Support and within minutes, all issues are resolved. Special thanks to Manan! You the man, Brother! Thanks for always helping me.

DailyNutra
United States
9 days using the app
Loop Solutions Inc replied September 13, 2024

Thank you so much for your kind words, Team DailyNutra! We're thrilled to hear that you had a smooth experience with our support team. Onwards and upwards :)

October 27, 2023

This is the best subscription app I've come across. The bundle works great and it allows customizing to match your theme through a little bit of coding.

I had a few specific requirements and the team at Loop were so helpful in solving them. I'm looking forward to being a long time user of this application!

Care Package Kitchen
Canada
9 days using the app
Loop Solutions Inc replied October 29, 2023

Thank you for the kind words and shout-out, Team Care Package Kitchen!
We are super excited to have you on board! So happy that you loved our bundles!

We love feedback from our customers and that's what makes our practical for the modern D2C brands.

Can't wait to run exciting campaigns with your team 🥂

Cheers,
Team Loop