Reviews (694)
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Loop is the only subscription app that we use on our sites. We have tried most of the other popular options and were disappointed by the lack of features, support, and the cost. The support team is awesome!
Thanks for this amazing review! This made our day!
Our aim is to build the best subscriber experience on Shopify in terms of features, support and cost.
Feel free to ping us if you have any other questions related to subscriber growth or anything subscriptions.
Thanks,
Team Loop
My experience so far has been great. The support team are very helpful and I have been able to setup subscriptions easily and when I get stuck I only have to wait a few minutes to get it sorted. Highly recommend
We’re so glad to hear your setup has been smooth and support has been timely! Thanks a ton for the recommendation—excited to keep supporting your growth with Loop!
- Loop team
I was hesitant to use the Loop App after reading a few reviewers complaining about their poor (or non-existent) service for the free plan, but after another app called "Joy" did not live up to my expectations - it failed during installation steps, I decided to give the LOOP a try. I am so glad I did and I am on the free plan and have received fantastic service from Varun, who was knowledgeable, efficient, and friendly. He even disabled another widget that I did not know was in my template. The Loop Widget looks so cool and so happy with the way it looks. I don't know how much I appreciate your help, Varun. Thanks a million!
Thank you so much for sharing your experience! We’re thrilled that you gave Loop a try and that Varun could provide the support you needed. It’s fantastic to hear you’re happy with the look of the widget and the service! Your kind words mean a lot to us, and we’re always here to ensure you have the best experience possible. 😊🚀
- Loop team
After a year of research and trials, this app was the only one to allow us to launch subscription on our shop in France. The support team is super reactive and reply within minutes. Looking forward to continue working with these people.
Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Yes we offer support for Shopify Markets in our app. We know a lot of other legacy systems don't have this feature.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
Absolute worst customer service we've ever experienced. Had some trouble with the manual installation and were told to "find a developer." WILD that a Shopify App thinks that the "only way to install a app is manually" when all the other ones we've looked at do it for you or it's automated. Don't waste your time...there are a lot of other, better, and helpful options.
Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.
Thank you for your review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
Just set this up. Piyush was a HUGE help to get things organized. Excited to start getting subscribers!
We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
i had problems with the install and the team addressed them within a day and helped in the matter. they are very diligent and will make sure everything runs smoothly.
Thank you for sharing your experience, Team Crown Engraving! We're glad our team could quickly resolve the installation issues for you. Your satisfaction is our top priority, and we're committed to ensuring everything runs smoothly. If you need any further assistance, we're here to help! :)
Easy to get connected with the Support and within minutes, all issues are resolved. Special thanks to Manan! You the man, Brother! Thanks for always helping me.
Thank you so much for your kind words, Team DailyNutra! We're thrilled to hear that you had a smooth experience with our support team. Onwards and upwards :)
This is the best subscription app I've come across. The bundle works great and it allows customizing to match your theme through a little bit of coding.
I had a few specific requirements and the team at Loop were so helpful in solving them. I'm looking forward to being a long time user of this application!
Thank you for the kind words and shout-out, Team Care Package Kitchen!
We are super excited to have you on board! So happy that you loved our bundles!
We love feedback from our customers and that's what makes our practical for the modern D2C brands.
Can't wait to run exciting campaigns with your team 🥂
Cheers,
Team Loop