Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.

October 7, 2016

This app works well and most importantly our customers really appreciate getting reward points for future purchases

Eternal Dev
United States
Over 2 years using the app
August 30, 2016

The app has been very easy to manage. The support team is very responsive. They've helped our Yoga retail store out quite a bit.

Juja Active
United States
Over 2 years using the app
November 12, 2020

I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!

Roma Designer Jewelry (RDJ, LLC)
United States
Over 2 years using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your kind words about LoyaltyLion and your onboarding manager Sophie. We're very happy that you chose LoyaltyLion and it is great to hear that you have found your experience 'first class'! 🦁
I will be sharing your lovely feedback with the team internally 💜

November 29, 2017

Great app and very friendly support. I would highly recommend it.

Ottolube
United Kingdom
Over 2 years using the app
September 1, 2016

Amazing simple to use app. Ran into some problems in the beginning but customer service was really good and got the problem fixed within hours. Amazing Program!

Princess Avenue
Canada
Over 2 years using the app
November 16, 2018

Great instant feedback on any issues. The ability export at risk customers for marketing use is incredible.

Beyond Retro
United Kingdom
Over 2 years using the app
March 16, 2023

We've been having a great experience with LoyaltyLion with the guidance of Hannah Yaffe. She's been providing us with amazing support and feedback to all our program needs. In addition, Hannah is a lovely person to work with. She's incredibly kind and positive and has been giving us valuable help on imporving and relaunching our current loyalty program.

ALOHAS
Spain
Over 2 years using the app
LoyaltyLion replied March 16, 2023

Thank you so much for you feedback and we couldn't have said it better about Hannah ourselves! We will be sure to pass along your wonderful feedback to the team. We are so glad to hear you're getting the support for you program and we are so excited to help you see it grow!

July 3, 2019

Are you looking for Reward & Refferal program and not sure what to pick? If you are serious about your business, Loyalty lion will for sure suit all of your needs. Also this is something that weighs heavy. They give you the option of having the same loyalty program on multiple websites even with different languages with one account. you get CSM on early tiers which is awesome, there is so much value in having someone in your corner helping you with all the details and issues that may come up. I was in your footsteps once so I completely understand the hard decision you are facing so Think Long term and choose wisely!

Brandson Iceland
Iceland
Over 2 years using the app
LoyaltyLion replied July 9, 2019

Thanks for the feedback! Pleased to hear you're having success with our multi-site and multi-language functionality :)

February 22, 2022

Llevamos muchísimo tiempo usando esta plataforma y nos ha servido bastante, el soporte es excelente, te solucionan rápidamente las dudas.

Vuelo 420
Mexico
Over 2 years using the app
August 25, 2016

Love it! Great support and quick to answer your questions! So easy to use~

Haggled Jewellery
Australia
Over 2 years using the app