Reviews (624)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.
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Our onboarding manager Luana Stoica has been very accommodating throughout our setup process. We encountered some difficulties along the way, but Luana always came through with helpful tips and guided us through everything. We just launched the program, so we'll see how it goes but so far, so good.
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience and overcoming any challenges. Thank you for giving us the chance to partner with you.
LoyaltyLion has been a great platform for us. The interface is user-friendly, and the tech stack integrations have helped us to to launch an omni-channel loyalty program! The customer service is always fast, friendly, and extremely helpful :)
Thank you so much for your review! I am so glad to hear that LoyaltyLion is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.
Great App, working with Vicky to get this live has been a great experience from start to finish, brilliant support and understanding of our business needs which are often difficult and complex, really enjoyed work with Vicky and the platform.
It’s great to hear that you had a positive experience with our platform. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Anusha and her team have been prompt and responsive to any questions we have. They are proactive in reaching out to set meetings with us to ensure we are getting the best use of the features.
Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you are pleased with our service and support!
First and foremost, I have to say, their customer service is simple AMAZING, they respond to emails super quick and provide guidance when needed.
The program is good for us because the customization is brilliant – you can use all your store colours and it integrates beautifully! With the other apps that I tried, they stuck out, (wish I’d found this sooner and not wasted time) and it wasn’t a good customer experience. The set up process is super simple and takes no time at all!
The customers do keep coming back – now I’m just excited to see what new things are going to come soon!
5 starts - definitely recommend LoyaltyLion!
Thank you to Jonathan and the Loyalty Lion team for being so helpful during the last stages before launch. Also for taking the time for multiple calls and answering our questions so quickly. Can't wait to launch the program!
Thanks so much for your feedback! It makes our day hearing about how much our customers love Loyalty and the great service they’ve received from our team. We have passed on your review to our team and look forward to launching your program soon!
Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.
Thank you so much for your great feedback! We will pass this on to Sammy directly!
-Team LoyaltyLion
Everyone at Loyalty Lion has been amazing to work with from launch to maintenance. Hannah has been a great strategic partner assisting us in finding creative, tactical ways to leverage the program to meet our company goals. Our customers love the ease with which they can turn their regular purchases into valued savings and our e-commerce sales metrics are steadily improving as a result of the platform.
Thank you for your 5* review. We are thrilled to hear you're enjoying our service, whilst your customers love using your loyalty program and your results are steadily improving!
Jonathan McCarthy was great and very helpful! He was very responsive to emails when we had questions. We appreciate the time he took for our calls to make sure that everything was set up correctly. Excited to launch the program!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your onboarding with Jonathan.
This app is easy to install and use. It also able to track and include customers who had signed up before this app is installed. One suggestion I could give is allowing expiry date to the points. This will encourage customers to have the urgency to use the points.