LoyaltyLion Rewards & Referral , 570 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.
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Haven't used this for long. Customers seem to like the idea of the rewards. Have had one redemption and there was a hic-up or two because we didn't understand what we were doing, but we quickly got it resolved and my customer was very happy with the end savings. We're just using the basic plan for now until we see how much the customers actually use it. But for now, we are encouraged.
This app has increased customer engagements and conversions. I just wish every little feature wasn't an additional fee. Those fees add up really quickly.
Thank you so much for leaving us a review, your feedback is really important to us!
The Loyalty Lion app has a great deal to offer, however, I do need help from customer support quite frequently to make adjustments to our account. I have been primarily working with 2 amazing Customer Support Reps, Amber and Hannah. They have been able to answer all my questions and they are detailed and thorough with their responses.
Thank you so much for your review! We are so glad our Customer Support team have given you great assistance you need to achieve your goals🌟 I will be sure to pass on your lovely words to Amber, Hannah and the rest of LoyaltyLion team 🦁.
Easy to use and to install! I love it and the customers too.
Hi,
We recently started using the app and the set up is very simple. My review is more to point out how helpful the customer service has been with the initial issue we had. Spoke to them and had the issue dealt with within three days. Very help and friendly staff.
The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).
Thank you for taking the time to leave us a review! We're grateful for your feedback on our features and glad to hear that you have had such a positive experience with LoyaltyLion so far 🦁
There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.
Thank you for leaving us a review💜 We are so glad to hear that our team got this sorted very quickly for you 😀
LL has increased our sales a lot, it still has some issues needs to be solved, but overall the system is very helpful. support team are great.
Thank you for taking time to leave us a review! We're so happy to have had a positive impact on your sales 😊 I'll be sure to pass your lovely feedback on to our Support team!
Update: They made it so you can update the users Tiers. AMAZING! Just please make it possible where we can edit a customer's email address and you would be the perfect fit! (Also a Zapier would be a great option)
I have no idea what these people are talking about as far as bad reviews are concerned. There is only 2 issues worth mentioning but NOT worth not going with them. The issue that you cant LINK them to the pop up (most all others do but you can link to a website its div'd in - so its ok) and the biggest one for me is you cannot edit the group the person is in or tier but this seems like this is coming in time. Couple little tweaks here and there (fixing what it says on the referral screen so they see what their reward is for doing it). THEIR CSS customization alone is worth $500 a month! A+
Now neither of those persuade me from going anywhere else. For multiple location, and multiple accounts THIS is the answer. And they replace online as well so its an all in one solution. The pricing isnt bad either when you factor in WHAT you would pay for for 2 different platforms cause nothing else links the 2 together. Appcard is a HUGE rip off, HUGE. These guys do everything they do plus a lot more. Sweet-tooth is very selective on what they implement; and even then its nothing worth going to them over these guys. All the competition base it off of HOW many customers while LL bases it off of how many ORDERS. Just an amazing platform and would def recommend to anyone looking for a great all in one.
I love this app, better than the S loyalty system. One major reason is this app can be totally customized and internationalized. Also the whole design is more comprehensive.
A function missing in this app is the importing function. But their is very responsive, and they promise they are working on imputing function.