Reviews (1,347)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time visitor tracking. These tools are praised for their effectiveness in improving user experience and boosting sales. The app is noted for its user-friendly interface and minimal impact on website speed. Additionally, the customer support is consistently highlighted as responsive and helpful.
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App works great, live chat works great, excellent support! Highly recommend.
Stopped working, no reply from support. You used to be able to talk to the owner. All these companies are way too full of themselves. I am using programmers to make changes for a flat fee, don't get suckered into paying monthly fees for apps. It will be 10 years later and you will see all the money you wanted. Stop paying these vultures.
Oh no! That’s not the experience we want you or any of our customers to have and would like to get in touch to make things right. Please accept our apologies for these issues! Unfortunately, we’ve been unable to get in touch with you via phone or email. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we are sorry for this inconvenience and hope you’ll give Lucky Orange a second chance. We look forward to connecting soon.
Cheers - Bradley from Lucky Orange
Great app! I highly recommend this app to analysis how the visitors browse in your page. Also, the support team are awesome. They always responded our consults.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!
Cheers - Kelsey from Lucky Orange
Utilizzo Lucky Orange da ormai parecchi mesi e mi sono sempre trovato benissimo, riesce a tracciare tutti gli utenti che accedono al mio sito e soprattutto mi permette di vedere cosa fanno in tempo reale. Inoltre, hanno dei prezzi molto onesti riguardo al servizio che offrono. La consiglio.
Thank you for the five-star review and recommendation! So glad you're using our sessions tool to discover insights about your customers. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
This app is very important! You can see how your customers/visitors see your site and you can understand their behavior better and you can see what is wrong or missing in your site, what drove customers away, what is working, and what is not. These are all crucial information to make sales. So, thank you for this app!
I have had great customer support lately. I love the filtering and visuals, as well as in depth look at what customers are doing live and seeing recordings of heat maps. I didn't recognize that some portions of my old plan were bottlenecking our results to view, so I upgraded. Thanks Emilia for the suggestion.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Emilia from Lucky Orange
Bradley was quick to reach out with great support. With some fine tuning on both sides, we were able to get the app running and he also gladly extended my trial so that I could have sufficient time to test the app completely.
I have had few interactions with this app and it seems to be amazing. Will be using it thoroughly in the next few days and hoping to get great results.
Thank you so much Bradley. You were amazing!
Hey XPURSEX LIFESTYLE. We are sorry to hear you had trouble getting the app set up and tracking as expected. For all new customers, we do offer a free trial and would love to help figure out what the issue is. We have sent an email to your team and look forward to hearing back from you soon so we can get this corrected right away.
We've been using this app since our store was on WooCommerce. On Woo, it worked fine by allowing us to see our Conversion tunnels. However, it doesn't show Checkout or Successful purchases on Shopify no matter what URL pattern I put in. Checkout is one of the most important aspects of the customer funnel to monitor to see where customers are not converting. Hopefully this can be addressed so I can update to 5 stars.
Hey HEALTHandMED. Thank you for taking the time to leave this feedback. We absolutely understand your frustration and the importance of tracking the full user journey. At this time, Shopify currently limits the ability to place tracking code on checkout pages to only their customers who are on Shopify Plus. As a result, we are currently unable to track the checkout pages. We would encourage you to speak with your Shopify rep about this need and we would be happy to discuss this in further detail with them (if upgrading to Shopify Plus is not an option for you at this time). Please email us directly at support@luckyorange.com if you need any additional information, and thanks again for the great feedback!
pls extend the free trial duration it should be at-least for 1 month.
i would like to thanks to lucky orange team for extending my trial, A big thanks to lucky orange!
awesome you guys are so quick!
Best app iv'e seen to see what your customers are doing. I've already corrected several issue after seeing customers use my store. Highly recommend!
Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Jordan from Lucky Orange