Reviews (1,272)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its intuitive interface and powerful features like heatmaps, visitor recordings, and real-time analytics, which enhance site interaction understanding and conversion rates. The customer support, particularly staff members Justin and Emilia, is frequently praised for their effectiveness. Additional features like session replay and live chat offer in-depth insights into customer behavior. Despite some concerns about pricing, the consensus is that the app offers good value, especially with its easy installation and regular updates, including new AI capabilities.

February 22, 2017

Amazing tool for optimizing your site. See where customers are struggling to improve user flow!

Gamergy
Canada
September 2, 2019

This app is excellent and quite addictive :D Love how I was able to identify issues with my site that I hadn't noticed myself by checking the recordings!

Erylan
Ireland
Lucky Orange LLC replied September 3, 2019

"Excellent" and "quite addictive" are two words we love hearing from our customers! Our dynamic heatmaps are also a great way to identify engagement on your website, we use them all the time ourselves.

Cheers- Jordan from Lucky Orange

December 9, 2019

Great app so far! Really helping in understanding our customers behaviour on our store at nextgenpodz.com

NextGen Podz
Canada
Lucky Orange LLC replied December 9, 2019

Discovering how your customers are interacting on your website can really make a difference in your ability to increase conversions. Love hearing from our customers on their experiences!

Cheers- Justin from Lucky Orange

August 27, 2018

This is actually such a useful and insightful app! No matter what stage of business you are at you will learn and benefit from analyzing your customers activities. 7 day free trial is worth testing it out, you can gain a lot of data from those 7 days at the very least! Great job Lucky Orange, I'm impressed :)

Boltrick
Canada
June 17, 2024

Active Aussie
Australia
4 months using the app
Lucky Orange LLC replied June 21, 2024

Happy to earn your five-star rating! We hope this means that visitor behavior continues to provide the insights you need to make your store better than ever. Thanks for your rating, and we're here if you need anything!

Cheers - Justin from Lucky Orange

July 8, 2024

Karen Pearse Home
United States
25 days using the app
Lucky Orange LLC replied July 12, 2024

Happy to earn your five-star rating! If you need anything, please don't hesitate to reach out to our team. Thanks again!

Cheers - Emilia from Lucky Orange

August 16, 2024

Noha Tel Aviv
Netherlands
9 days using the app
Lucky Orange LLC replied August 19, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Thank you for your rating and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

June 12, 2024

MhKA Enterprise LLC
United States
About 2 months using the app
Lucky Orange LLC replied June 14, 2024

Thanks for leaving us a rating! We're thrilled to earn your five-star rating and can't wait to see how Lucky Orange continues to impress you. We're here if you need anything!

Cheers - Emilia from Lucky Orange

July 4, 2024

Elevation Health Ultraplex
United States
6 days using the app
Lucky Orange LLC replied July 12, 2024

Thanks for leaving us a rating! We love to earn your five star rating and hope to continue to impress you with our visitor behavior and insights! Thanks again for your rating, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

August 22, 2024

EKÓ BOTANICALS
United Kingdom
2 days using the app
Lucky Orange LLC replied August 23, 2024

We're thrilled to earn your five-star rating! Thanks for leaving us this rating, and we hope it means visitor behavior is bringing you all of the insights you need to find ways to enhance your Shopify store like never before.. If you need anything, we're here to help!

Cheers - Emilia from Lucky Orange