Reviews (1,272)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its intuitive interface and powerful features like heatmaps, visitor recordings, and real-time analytics, which enhance site interaction understanding and conversion rates. The customer support, particularly staff members Justin and Emilia, is frequently praised for their effectiveness. Additional features like session replay and live chat offer in-depth insights into customer behavior. Despite some concerns about pricing, the consensus is that the app offers good value, especially with its easy installation and regular updates, including new AI capabilities.

May 20, 2024

Cholrem Cavadex
Australia
2 months using the app
Lucky Orange LLC replied May 22, 2024

We appreciate your rating and hope this means that Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable, especially if it means finding why people don't convert. Thanks again for your rating, and we’re here if you need anything!

Cheers - Emilia from Lucky Orange

August 24, 2024

zadro
Palestinian Territories
27 days using the app
Lucky Orange LLC replied August 26, 2024

Thank you for leaving us a rating! If there's anything we can assist you with, please don't hesitate to let us know. Thanks again, and happy tracking!

Cheers - Kelsey from Lucky Orange

May 21, 2024

HeartGaBoo
China
About 1 month using the app
Lucky Orange LLC replied May 22, 2024

Thrilled that we've been able to earn a five-star rating! Visitor behavior is definitely a five-star asset to your digital toolbox. It's invaluable to see exactly what someone did and experienced on your Shopify store and then use that insight to make changes to result in more sales and happier customers. Thanks for your rating, and our team is here if you need anything!

Cheers - Emilia from Lucky Orange

March 26, 2024

HauseCraft
United States
2 months using the app
Lucky Orange LLC replied March 30, 2024

Thanks for your rating! We're glad that you've earned your five stars. We're always here to help if you need anything!

Cheers - Justin from Lucky Orange

February 21, 2024

The Toy Cove
Canada
4 months using the app
Lucky Orange LLC replied February 23, 2024

Thanks for leaving us a rating! We hope this means you've been able to use visitor behavior to spot ways to improve your website, customer experience and conversion rate. We're here should you need anything!

Cheers - Justin from Lucky Orange

February 15, 2024

Binestta
United Kingdom
27 days using the app
Lucky Orange LLC replied February 19, 2024

Thanks for leaving us a rating! We're thrilled that Lucky Orange has earned this five-star rating. Happy tracking, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

January 8, 2024

THE MINIMAL GOODS
India
8 months using the app
Lucky Orange LLC replied January 9, 2024

Thanks for leaving us a rating! We are glad you've enjoyed using Lucky Orange. It's amazing what visitor behavior can do to improve your Shopify store! Happy tracking, and we're here should you need anything!

Cheers - Bradley from Lucky Orange

October 10, 2023

ThoughtToysCo
Canada
6 months using the app
Lucky Orange LLC replied October 16, 2023

Thank you for rating us! We're here if you need anything.

Cheers - Emilia from Lucky Orange

January 16, 2024

Aussie Choice Supplies
Australia
14 days using the app
Lucky Orange LLC replied January 17, 2024

Thanks for leaving us a rating! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Let us know if you need anything!

Cheers - Bradley from Lucky Orange

September 9, 2023

DM Daily Deals
Albania
20 days using the app
Lucky Orange LLC replied September 27, 2023

Thanks for rating our app! We're here should you need anything - happy tracking!

Cheers - Bradley from Lucky Orange