Lucky Orange Heatmaps & Replay , 1,136 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
Refine
-
By rating
Lucky Orange has really helped out our business! We are a new e-commerce company, and having the ability to see heatmaps has helped our conversion rate and store optimization. We have been able to catch so many errors within our store by watching the recordings and analytics. I definitely recommend lucky orange if you are trying to figure out how to better optimize your store.
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!
Cheers - Emilia from Lucky Orange
Very helpful demo call! Can't wait to use the app more!
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Emilia from Lucky Orange
Lucky Orange is an excellent analytics tool, offering deeper insights than Google Analytics. Their commitment to client support and ethos make it a great choice for businesses seeking a more personalized approach to data analysis and customer engagement.
Thank you for such a glowing review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Let us know if there’s anything else we can help you with.
Cheers - Jordan from Lucky Orange
This app is the best in class and it’s very useful. The only issue is sometimes it doesn’t get the screen recordings properly showing blank screen and I cannot see customers’ behavior but other than that it’s pretty aesthetic and easy to use!
Thank you for taking the time to leave us a review! If you're still experiencing this issue, please reach out to us at suppport@luckyorange.com.
Cheers - Justin from Lucky Orange
I just started my first shopify store. So I am currently on the free version.
What a absolutely fantastic app.
I can now see exactly how each visitor moves around the store and where he clicks.
By tracking movement I can see what works and what does not work.
Thank you Lucky Orange for a awesome app.
Thank you for your awesome review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We're here should you need anything, and happy tracking!
Cheers - Bradley from Lucky Orange
best App also for Dropshipping
We love our drop shipping users and are happy to support you. Appreciate the review and best of luck in the new year! Happy tracking!
Cheers - Emilia from Lucky Orange
Provides insight on consumer behavior and how consumers are using them website and how they are interacting. Ability to create events and different dashboards to track website use.
Thank you so much for your feedback! We genuinely appreciate you taking the time to leave a review. It's great to hear that our platform has been helpful in understanding consumer behavior and website interaction. Our event creation and dashboard tracking features are designed to empower you in making informed decisions. We're here if you need anything!
Cheers - Jordan from Lucky Orange
This is my favorite heat map! I have used this app at multiple jobs and it has been immensely helpful in trying to figure out some of the pain points our customers experience from a UX perspective. Can't recommend it enough and a great support team too!
Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Jordan from Lucky Orange
We had some trouble getting set up but the customer service was prompt and got us working ASAP!
Thank you for your review! So glad we were able to connect and start to get you started on the right foot. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way.
Cheers - Emilia from Lucky Orange
I refer to Lucky Orange reporting before I make any change on my site, and it's more user-friendly and easier to navigate/find what I need than many of the alternatives I've explored. Highly recommend!
Thank you so much for your kind review! We're thrilled to hear that you find Lucky Orange easy to use and navigate. Visitor behavior makes spotting areas to improve your website easy. Thanks again for your review and recommendation. If you need anything, don’t hesitate to reach out! Happy tracking.
Cheers - Jordan from Lucky Orange