Lucky Orange Heatmaps & Replay , 1,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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This app is the best in class and it’s very useful. The only issue is sometimes it doesn’t get the screen recordings properly showing blank screen and I cannot see customers’ behavior but other than that it’s pretty aesthetic and easy to use!
Thank you for taking the time to leave us a review! If you're still experiencing this issue, please reach out to us at suppport@luckyorange.com.
Cheers - Justin from Lucky Orange
Lucky Orange is an excellent analytics tool, offering deeper insights than Google Analytics. Their commitment to client support and ethos make it a great choice for businesses seeking a more personalized approach to data analysis and customer engagement.
Thank you for such a glowing review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Let us know if there’s anything else we can help you with.
Cheers - Jordan from Lucky Orange
I do love this app.
the insights and data i can see from visitors and what they are looking at is really helpful. i get to see their country and what products get most traffic.
I had some issues with the plan they offered but with some excellent support they got me back on track. a little pricey for micro business but worth it.
highly recommend. its one of the best heatmaps i have found
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Very helpful demo call! Can't wait to use the app more!
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Emilia from Lucky Orange
Provides insight on consumer behavior and how consumers are using them website and how they are interacting. Ability to create events and different dashboards to track website use.
Thank you so much for your feedback! We genuinely appreciate you taking the time to leave a review. It's great to hear that our platform has been helpful in understanding consumer behavior and website interaction. Our event creation and dashboard tracking features are designed to empower you in making informed decisions. We're here if you need anything!
Cheers - Jordan from Lucky Orange
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
I just started my first shopify store. So I am currently on the free version.
What a absolutely fantastic app.
I can now see exactly how each visitor moves around the store and where he clicks.
By tracking movement I can see what works and what does not work.
Thank you Lucky Orange for a awesome app.
Thank you for your awesome review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We're here should you need anything, and happy tracking!
Cheers - Bradley from Lucky Orange
great!
We love when our users call us "great!" It's always amazing what visitor behavior you can see when you use Lucky Orange. Thanks for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
best App also for Dropshipping
We love our drop shipping users and are happy to support you. Appreciate the review and best of luck in the new year! Happy tracking!
Cheers - Emilia from Lucky Orange
I refer to Lucky Orange reporting before I make any change on my site, and it's more user-friendly and easier to navigate/find what I need than many of the alternatives I've explored. Highly recommend!
Thank you so much for your kind review! We're thrilled to hear that you find Lucky Orange easy to use and navigate. Visitor behavior makes spotting areas to improve your website easy. Thanks again for your review and recommendation. If you need anything, don’t hesitate to reach out! Happy tracking.
Cheers - Jordan from Lucky Orange