Lucky Orange Heatmaps & Replay , 1,139 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
Refine
-
By rating
Not sure what's better, the app itself, or the customer service! They are both what you would hope to expect from a Shopify Plus platform and this is rare. This app has been a tremendous help to us and we couldn't imagine being without it. This app allows us to evaluate the customer experience and flow while navigating our site, troubleshoot glitches, problems with checkout, etc., all recorded for playback, review and the ability to send the recorded errors/glitches to Shopify Support. Incredible App! I was able to see the Shopify Calculating Shipping Options, was hanging/timing out. I was able to grab a recording to show this as proof to Shopify, to troubleshoot. This was causing customers to abandon checkout. I would have never known, if I didn't have this incredible app!
Thanks to Justin at Luck Orange. Great customer service! Combined two accounts, and was quick in his response.
It was great getting the opportunity to work with you and glad we were able to get your account question resolved. Happy tracking!
Cheers- Justin from Lucky Orange
This app does exactly what it says and so much more. Amazing insights in to your customer behavior. Bradley and his team there were awesome set it up in minutes. Great app
I used Lucky Orange on my previous website which was not a Shopify site. It is extraordinarily helpful to see where customers are in real time and to jump in if they need help. The live chat service definitely made me quite a few sales. Don't hesitate to add it!
We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!
This app is amazing! It is really helping me better understand how my customers navigate and use my site and where they are dropping off. It's a great way to see what may be unclear or confusing to a customer as they are experiencing the website. Justin was also very helpful, taking the time to walk me through the app and some of the features on the phone. Definitely, recommend!
It can be hard to understand exactly how your customers are interacting with your website and more importantly what prevent them from converting. Glad to hear Lucky Orange is helping you to uncover insights to drive improvements.
Cheers- Justin from Lucky Orange
I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!
Great software to learn more about your customer's behavior. Also they have great customer support. Shout out to Justin! Highly recommend for any business, especially eComm stores. 10/10
Great App. Bradley in customer support was more than helpful with any issues I had! Highly recommend. I've been using it for years!
We’re honored to get the opportunity to work with you and truly appreciate your business! I can’t say enough how happy we are to be a part of your journey and wish you continued success. Please don’t hesitate to reach out to us should you need any further assistance.
Cheers- Bradley from Lucky Orange
I Love Lucky Orange! The amount of information it provides is indispensable! I definitely wouldn't run a store without it.
“Indispensable” is something we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and happy tracking!
Cheers - Jordan from Lucky Orange