Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

January 9, 2024

I installed the demo version and it consistently told me I was in Atlanta GA when I am in FL (not on vpn and even tried from my TMO hotspot, still shows Atlanta). There are several bugs they need to fix!

My Web Concepts
United States
5 days using the app
Lucky Orange LLC replied January 11, 2024

We appreciate your feedback. Lucky Orange uses a GeoIP database to determine the location of people who come to your website, including yourself. Your location can be skewed by a variety of factors, such as using a hotspot. T-Mobile typically routes internet traffic through their network to a centralized location. As a result, your location may appear different in Lucky Orange than it really is.

There are other factors that may contribute as well, and our engineers would like to learn more about the discrepancies you experienced to find a resolution. Please reply to my last email at your earliest convenience to initiate the investigation. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

Edited April 4, 2024

Really good app, very valuable to analyse customer journey.

KAKI Cosmetics
Brazil
19 days using the app
Lucky Orange LLC replied March 22, 2024

Obrigado!

- Emilia from Lucky Orange

June 17, 2024

Otima experiencia

Awadan
Ireland
About 1 month using the app
Lucky Orange LLC replied June 21, 2024

Obrigado!

- Emilia da Lucky Orange

January 4, 2024

All good!

KAYNWAY
Germany
8 months using the app
Lucky Orange LLC replied January 9, 2024

Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. Happy tracking, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

December 3, 2023

great app and pretty easy to use

Rebuild Love
United Kingdom
18 days using the app
Lucky Orange LLC replied December 4, 2023

Thanks for taking the time to leave a review. Love to hear that Lucky Orange has been easy to use and helpful as you improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

February 19, 2024

Great app so far and it is very intuitive!

CALLIXE
United States
5 days using the app
Lucky Orange LLC replied February 23, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Justin from Lucky Orange

January 27, 2024

Amazing job guys! Exactly what I was looking for. I needed to test my landing pages and see where the gaps were.

Einkpads
United States
About 3 hours using the app
Lucky Orange LLC replied January 31, 2024

We're delighted to hear that Lucky Orange helped you improve your website's performance! Understanding visitor behavior is crucial for optimizing your Shopify store and landing pages, and we're glad to hear that Lucky Orange could assist you in achieving your goals. Thank you for this review, and let us know if you need anything!

Cheers - Kelsey from Lucky Orange

December 11, 2023

best App also for Dropshipping

AFSHAH
Germany
2 months using the app
Lucky Orange LLC replied December 15, 2023

We love our drop shipping users and are happy to support you. Appreciate the review and best of luck in the new year! Happy tracking!

Cheers - Emilia from Lucky Orange

May 7, 2024

Implementierung war super einfach in Shopify. Lucky orange hilft mir, das Verhalten der Kunden die meine Webseite besuchen besser zu verstehen. Nun hoffe ich bald besser Conversions zu haben mit den neuen erlangten insights.
Auch sympathisch, dass sie ein Gratisversion anbieten. Somit kann man die App einfach testen und auch als Kleinunternehmen kostengünstig Daten generieren/visualisieren.

KingJ
Switzerland
18 days using the app
Lucky Orange LLC replied May 8, 2024

Vielen Dank für Ihr positives Feedback!

Es freut uns sehr zu hören, dass Sie die Implementierung von Lucky Orange in Shopify so einfach und die Analyse des Kundenverhaltens so hilfreich empfunden haben. Wir hoffen, dass die gewonnenen Erkenntnisse zu höheren Conversions führen werden.

Unser Gratis-Plan ermöglicht es auch kleinen Unternehmen, wertvolle Daten zu generieren und zu visualisieren. Wir freuen uns, dass Sie Lucky Orange nutzen!

Cheers - Emilia from Lucky Orange

February 16, 2024

very good app

Styl Store
Germany
3 months using the app
Lucky Orange LLC replied February 19, 2024

Thank you so much for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Happy tracking!

Cheers - Kelsey from Lucky Orange