Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.

November 5, 2016

Extremely helpful tools to better understand how to optimize your site.

Its A Love
United States
3 months using the app
January 3, 2017

Amazing app and very helpful for understanding areas of your website that need improvement!

Haute Faucets
United States
3 months using the app
April 27, 2021

Great app, very helpful for website optimization. Easy to install and detailed. Support team is also helpful.

Yoga Strong
United States
3 months using the app
Lucky Orange LLC replied April 28, 2021

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Jordan from Lucky Orange

July 14, 2020

Lucky Orange provides us with the data we need to understand our visitors and to improve our website conversions!

Camp Home Canada
Canada
3 months using the app
Lucky Orange LLC replied July 14, 2020

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review! Always here if you need anything from our team!

Cheers - Justin from Lucky Orange

September 8, 2020

As a new store, this app is seriously helpful in seeing where the website's viewers are going and can spot some improvements needed based on this.

Kenneth Blake
Australia
3 months using the app
Lucky Orange LLC replied September 10, 2020

Thank you for sharing the Lucky Orange love! Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance now or in the future!

Cheers - Bradley from Lucky Orange

July 27, 2021

Great and easy to use. Clear interface and useful data insights. This app helps us understand site behaviors and great for analysis.

Bradelis
Japan
3 months using the app
Lucky Orange LLC replied July 27, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Bradley from Lucky Orange

Edited November 21, 2020

Excellent app that actually shows exactly where the customer is browsing & where they stopped on the page. Great for improving store design and troubleshooting potential issues that prevented customers from making that purchase. Highly recommended! A "Must-Have" app especially if you are new to Shopify!

Lifestyleboutiq.com
Singapore
3 months using the app
Lucky Orange LLC replied November 24, 2020

We’re honored to be on your list of must-have apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you.

Cheers - Justin from Lucky Orange

January 31, 2019

This is an insanely powerful tool if you can make sense of the data it gives you. Basically letting you look over the shoulder of anyone on your site.

MyLFS.ca
Canada
3 months using the app
March 8, 2018

This is a must have app seriously!! The amount of issues i did not know I had with my site this app helped me find exactly what and where the issue was. Definitely recommend ! Customer service is amazing as well.

Tailoringtots
United States
3 months using the app
February 26, 2017

Seems like an amazing way to see how customers are navigating your store and how I can improve their experience!

Scopesonline
Australia
3 months using the app