Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.

Edited October 8, 2019

great app they solved my problem ! and they give me 30 days free trail also ! Highly recommend app !

plexusgo
India
About 2 months using the app
Lucky Orange LLC replied October 8, 2019

Solving problems is a challenge we gladly accept! We appreciate the recommendation and let us know if we can be of service in any other way.

Cheers- Bradley from Lucky Orange

Edited November 10, 2021

i use it and help me a lot to understand the customer. what the customer is facing the problem we can uderstand by live session.

Baplaskart
United States
About 2 months using the app
Lucky Orange LLC replied November 11, 2021

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

November 9, 2020

this app is a must-have, especially for new stores. thanks to this app I found out why some customers were leaving my store without purchase. every time I open a new store I will definitely install this app, so I can see how my customer is interacting with my store and I can check if I need to fix something on the store. GREAT app. highly recommend!

Beauty Boost
United Kingdom
About 2 months using the app
Lucky Orange LLC replied November 13, 2020

We’re honored to be on your list of must-have apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you.

Cheers - Justin from Lucky Orange

December 14, 2020

App has been great so far. Customer service is super helpful and they reached out to give us an intro as to how to use the tool. Looking forward to gathering some insightful data here!

Rey to Z
United States
About 2 months using the app
Lucky Orange LLC replied December 23, 2020

We’re always here to help our customers be as successful as possible, both now and in the future. Love to hear that you’ve been able to get some much insight into what customers experience to help you debug your settings and ultimately drive more conversions. Don’t hesitate to reach out should you have any questions! Happy tracking!

Cheers - Jordan from Lucky Orange

January 16, 2020

I think this app is amazing as it truly alllows you to experience your site through the users eyes. We are currently using it on trial, but the clearly presented analysis is much easier to read than google analytics and the user recordings are simply fantastic.

Stylemykid.com
United Kingdom
About 2 months using the app
Lucky Orange LLC replied January 16, 2020

Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance at all transitioning you to a plan from your trial!

Cheers- Kelsey from Lucky Orange

February 9, 2021

Best App replay I ever used, so useful for the small business owner I really enjoy it and I strongly recommend it.

Koss Design
Ireland
About 2 months using the app
Lucky Orange LLC replied February 10, 2021

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review. Let us know if you have any questions!

Cheers - Jordan from Lucky Orange

March 11, 2016

Awesome app. This will increase sales and solve problems.

Mystorewill
South Africa
About 2 months using the app
Edited June 11, 2020

I’m totally hooked on this app it has helped me understand my business better and make necessary changes where needed to improve my business.

The Crafty Kit
United States
About 2 months using the app
Lucky Orange LLC replied June 16, 2020

Accessing what your visitors and customers do on your website is so rewarding! Using Lucky Orange to analyze their behavior and then use this insight to find areas on your website to improve is invaluable in growing your business. We appreciate your review, and happy tracking!

Cheers - Justin from Lucky Orange

October 16, 2018

Really Love This App Specially Their Customer Support, Very useful app for my store Great features as well

ShoppingZebra
India
About 2 months using the app
March 25, 2016

I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave...

TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.

Big Frog Supply
United States
Almost 3 years using the app