Reviews (708)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer satisfaction and engagement, which enhances sales and trust. Its customization features allow for a tailored mobile shopping experience with a user-friendly interface and fast loading times. Seamless Shopify integration and compatibility with other apps enhance store performance. The 24/7 customer support is praised for its professionalism and efficiency in issue resolution.

June 14, 2021

If I could give 0 stars I would! I was unable to use this app and paid for a 6 months subscription apparently my business isn't allowed to be in the IOS or Android platforms, after informing the company their solution was for me to add these long instructions on my website for customers to download the app. Literally the steps we have to take to get the app on our phones as if any customer would take that much time out of their day to add an app. After a month of waiting for a response refunds are against their policy, they didn't even attempt to return half the money. Basically they got almost 300 out of me for a subscription I can't even use. I'm disgusted and I feel cheated out of my money, I regret ever using this companies service. This is poor customer service with this type of solution and communication.

The Magic Box Boutique
United States
29 days using the app
September 21, 2022

Extremely helpful support staff! They instantly got in touch to explore the customisation possibilities for our store.

Nuclieus
Belgium
23 days using the app
MageNative replied September 23, 2022

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.🙂

January 20, 2020

Avoid this app they say $20 but it soon adds up first off its $20 for apple or google then its $40 if you want both also when you set up a developer account its $25 for google then $99 for apple very bad set up instructions what leave you guessing what to do next you ask the guy on the chat and he just sends links with no description.....wasted a lot of my time! AVOID!

RADGIE CITY
United Kingdom
17 days using the app
MageNative replied February 27, 2020

Hello RADGIE CITY,

In consideration of your review we received, we have found that you seem to be distressed with the services we have dispensed to you. However, we always try to be at our level best, with the services we deliver and leave no stones unturned, yet your review is what we work for and it is justifiable.

We request you to please check your WhatsApp so we can look into your queries and assist you further.

Edited March 24, 2022

The best team of guys. They help and they can assist you in store listings. THey also create a group and make you feel welcome!
The best mobile app builder out there for store owners.

Imported Perfumes Philippines
United States
About 11 hours using the app
MageNative replied March 24, 2022

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!🙂

August 29, 2022

Brilliant Service! Harsh from Magenative personally set up my app. It will be launched soon! I didn't think twice to take their enterprise plan to get the maximum benefits. It is important to choose app companies who you can trust, who will be there and legit professionals. Magenative is definitely the best one! We are slowly building a great app and am very optimistic about the result. Thank you Harsh & Team Magenative for all your help and timely support!

CatCurio Pet Store
India
About 8 hours using the app
MageNative replied August 30, 2022

We are fortunate to have customers like you. Looking forward to more amazing times together. Cheers!🙂

September 13, 2021

App builder is garbage. They charged me instead of giving me the free trial and the cannot help me set it up. They are nearly impossible to get support or cancel. Email and ticket links open a blank window with nothing there. Id give them negative stars if i could.

ShelleysBling.com
United States
8 days using the app
August 11, 2020

Magenative is the biggest scam I have ever heard of. I have no idea how they are listed on Shopify's app store. I spent weeks waiting on them to fix my app for my Shopify store. It was a nightmare. They put you into a sketchy group conversation and "Developers" work on your app, but I had to beg them to make any changes. The layout is messy for the app. Do not even bother wasting your time or money with these people. I wasted so much energy into trying to get them to fix the app for me. They even asked me to pay $200 outside of Shopify through paypal in order to fix the app the way I wanted it.
So terrible. I hope they get removed from Shopify.

Nuve by EcoPod
United States
4 days using the app
Edited May 2, 2020

I chose the option to "chat with an expert" because the app wouldn't display my menu. Without a menu, the app is useless. They said to reply with email and ask for modifications (for which they would no doubt charge a fee). Why have an option to chat with an expert if they refer you to email? Why have an app without a store menu? Very disappointed in the customer service. Moving on to another company to help launch my app.

Rob Kaz Art Shop
United States
About 19 hours using the app