Reviews (708)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer satisfaction and engagement, which enhances sales and trust. Its customization features allow for a tailored mobile shopping experience with a user-friendly interface and fast loading times. Seamless Shopify integration and compatibility with other apps enhance store performance. The 24/7 customer support is praised for its professionalism and efficiency in issue resolution.

July 1, 2018

These guys are wonderful! Mobile shopping is trending and if you are not joining the race you are losing! This app made it possible to get an app for my store and increase my conversion rate. Plus the service is amazing. They will work with you to make sure you are happy.

Hence. If you are looking for an app for shopify store! Go with this guys anytime

Joseod Enterprise
Philippines
3 days using the app
June 1, 2019

Really like this app so far. It is integrated well to automatically update with my website which is great. Customer service is helpful too!

BelleEve Boutique
United States
3 days using the app
MageNative replied July 2, 2019

Hi BelleEve Boutique,
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

April 9, 2021

Brilliant service so far. You can customise your app very freely, upload your own graphics and link those graphics to your products. It syncs with your shop so when you're designing the app, all of your collections and products can be linked to which I think is perfect. You should be aware that in order to have an app, you need to have a Developer Account so you will need to pay for that separately. You have to pay Apple yearly for this. But if your shop does well, you should make that money back each year. The only thing I think I would prefer with MageNative is being able to send more push notifications each month. As an app, you don't want to send too many notifications because you might annoy your customers, of course. But on a basic plan with MageNative, you only get 3 push notifications a month. This technically would limit you to only being able to send a push notification to your customers every 10 days. You have to upgrade to a higher plan if you want more push notifications. Other than that, I am very happy with the service MageNative provided. They have helped every step of the way and always replied to my questions. They took control of the app and handled everything that I didn't know how to do. We are now waiting for Apple to approve the app which only takes 48 hours. Thank you MageNative for a positive experience!

Monumental Ltd
United Kingdom
3 months using the app
MageNative replied June 9, 2021

Thank you so much for taking the time to leave us this amazing review

February 25, 2018

Can't even see what your stores app would look like without paying 20-40 dollars. They say you can test it but it's just their test store nothing to do with your own.

Columbiamo Delivery On Demand
United States
2 months using the app
MageNative replied July 18, 2019

Dear Columbiamo Delivery On Demand,
We deeply apologize for such an experience of yours, MageNative prides itself in maintaining the highest quality standards for its customers and offers a free trial of 14 days for any sort of app, so that you can figure out any issue if occurs and it would be resolved free of cost.
However, we’ll definitely want to know your incident so that we can look into the matter and resolve it at our end. We’ll also make sure that it doesn’t happen with anybody else.
You can reach to us via-
Skype/Email: support@magenative.com
WhatsApp: +91-6393417500
We’ll love to hear from you and hope to find a solution that makes you smile.

November 4, 2022

I reached out to MageNative about transitioning my existing mobile app to their platform since the company I dealt with is no longer on Shopify. They contacted me back super fast and are helping me through the process of getting my app switched over. They even designed my app for me. It's been such a pleasure dealing with them and they've been so helpful. I'm so glad I found them and would highly recommend them!

Pure Flawless Boutique
United States
2 days using the app
MageNative replied November 7, 2022

Hi Pure Flawless Boutique,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. 🙂

April 27, 2023

I give this product a 5 start review because it is simple to navigate and the customer support is awesome!

LMJBeautyBar
United States
2 days using the app
MageNative replied April 28, 2023

Hi LMJBeautyBar🙂

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.

June 11, 2018

No Support once trial runs out

Naughty By Nature Adult Store
Australia
About 2 months using the app
MageNative replied July 18, 2019

Dear Naughty By Nature Adult Store,
We present our high apologies to you for facing such a situation. MageNative is known for its 24*7 customer support. However, what exactly happened was - Your app got rejected because of the guidelines of Play store. We'd like to discuss the matter further with you and see how we can make things good.
Kindly reach us via-
Skype/Email: support@magenative.com
WhatsApp: +91-6393417500
We look forward to hearing from you.

April 25, 2018

STAY AWAY at all costs. I will explain why we decided to remove this app and still got charged for it.

- App is not as friendly as they advertise
- Any changes you do must be done by them which means they have to update your iTunes connect most things don't sync
- Apple pay is not there. Even when they added it Apple pay doesn't work
- Customer service is pure GARBAGE. Takes weeks for them to respond and then blame your email server for not receiving them
- If you have more than 8 collections they won't all show
- Search bar is not smooth and doesnt preview products. You have to actually search for it
- Cancelled the app and still charged us $20 and refused to refund it. Pure theifs
- All of them located in India. No real James you deal with

Do your proper research before you get ripped off like us.

Socheap89
Canada
About 2 months using the app
MageNative replied July 18, 2019

Dear Socheap89,
We want to extend our sincerest apologies concerning all the issues that you have faced.
We pride ourselves in providing great customer service and we'd like to do the same for you. The issues you had suffered with had been resolved. We hereby may not be able to change the past but if you give us a chance, we will completely make it up to you.
You can reach us by any of the following methods-
Skype/Email: support@magenative.com
WhatsApp: +91-6393417500
We'd love to hear from you and hope to find a solution that makes you smile.

August 3, 2022

The team has been very supportive throughout. They have a good understanding of how the app has to be set up based on your business needs. I just hope that they can offer an even wider range of services and plans.

Kensho Daily
India
About 1 month using the app
MageNative replied August 4, 2022

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone🙂

Edited November 13, 2021

I WAS FRUSTRATED FROM THE COMPANY I TRUSTED. At the very beginning the staff communication is excellent, absolutely outstanding. They are replying with all the inquiries, very quick, as in really quick, then theyve suggested me to subscribe in their PLAN in which theyve got not only my trust but my company trust even i was in trial period they sugested to subscribe in their PLAN. And i trusted, then they ask for a POSIIVE REVIEW in which theyve let me to experience the best service, then after i send the POSITIVE REVIEW, they are ignoring all our request and modification, I ASK them, CAN you make my App work fast or NO, because my app is LIVE in IOS & ANDROID STORE for a bout a month the it reflect my company impression. It was so slow in takes 4-7 sec till it ends up not working at all. And they want us to work with them and pay for a CRAP mob app. they doesnt have one word and they are wasting all the companies REPUTATION. WE LOSE THOUSANDS OF DOLLARS with a TRASH APP.
THEY CARE ONLY FOR THIS COMMENT THAT THEY MANDATE THE PEOPLE...THEN AFTER THE SUBSCRIPTION, YOU WILL RECIEVE THE WORST SERVICE EVER... WE'VE WASTED TIME FOR AND MONEY, they will ignore you and will not reply in all inquiries ...once they got the positive review theyve want.

Shopee Middle East
United Arab Emirates
About 1 month using the app