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It's very buggy. We were charged for USD130 (duplicate charges due to bugs) to get on both the lead capture pro and email marketing pro plans(total should be USD59). We sent 3k emails using a premium template. The next day we weren't able to send emails with premium templates any more and the same night our email function was completely disabled. We had to switch to our emergency email marketing app to send out emails for an offer that ends that night. Our account kept showing that we aren't on the email marketing pro plan even tho we were charged for it. Software products all have bugs and we understand that. So that's not the real dysfunction here. The customer service was chaotic, disappointing and incompetent. We reported the bugs and tried to get it resolved. The issue was handled by multiple customer service staff and they were giving us contradicting responses. Every time a new customer service person came in, we needed to brief them what has happened and what's worse is that no one took their time to look at all the screenshots we sent to really understand the issues. (and it's not that complicated) We decided this is not a service provider that we wanted to work with after talking to 4 different staff and still couldn't use the services we've been charged for. After we had clearly stated that we want to cancel the plans and want our money back, the customer service staff was still not listening and brushing it off saying "I am just trying to make sure that you can send out the campaign while we assist you with setting up your account." Please review the feedback and improve your services. You've built something pretty good but you need better services to retain your customers.
Hi I'MMANY London, Please let us know if this issue has been resolved to your satisfaction. If there are any outstanding issues you would like some assistance with, please reach out to us at "support@mailmunch.co"
Love the analytics from this app! I love how I am able to see all my numbers and how I have improved as a brand.
Hi Aeva Beauty, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.co".
The app continues to suspend our ability to broadcast an email without reason and not seamlessly synch email subscribers from Shopify. Customer is not readily available on chat as stated to resolve issue either.
Hi Triple Nikel, Apologies for the inconvenience. It is our understanding that the issue you were facing has been resolved over live chat with one of our agents. If that is not the case, please feel free to reach out to us at "support@mailmunch.co" or by starting a new chat session through your Mailmunch account.
Still trying to figure out the app. For so far i'm liking the possibilities it provides as an add on for your webshop
Hi WorkShopGunpla, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.co".
Excellent and easy to use, very beneficial for my store because it prompts enw visitors to buy from the store.
Hi Cooking-Mood, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.co".