Reviews (85)

Overall rating
3.3
Counts per rating level
  • 49% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 35% of ratings are 1 stars
Edited September 25, 2019

We've been using MailerLite for almost two years, and love all its easy-to-use features. It has a really simple drag-and-drop editor so you can just drag a "building block" onto the screen to add it to your email, then add your text, images, video, products, rss feed... Pretty much anything you can think of, they have a building block for it! Colors, font, and spacing are all easily customized, ...

Triple Mountain Model Horses
United States
Over 2 years using the app
November 4, 2020

I spent quite some time trying to find a good Email Marketing app that integrates with Shopify. All the usual suspects appeared to have some showstoppers for me, so when I came across MailerLite I decided to give it a try regardless of the number of bad reviews. Surprisingly I found a great UI/UX and all the features I was looking for. So far everything works well, although it doesn't seem that ...

phonecases.green
Netherlands
Over 2 years using the app
MailerLite replied November 15, 2020

Hi there! Thank you so much for leaving us some love and helpful feedback, We will make sure to look further into this.

Just wanted to say that we love the collection of ...

July 22, 2020

This was the easiest 5 star review I've ever given. Mailerlite has been such a smash home run for me, that now I actually ENJOY working on my email marketing. I'd used Mailchimp for years, but never really felt "at home" or in sync with the app. I find ML's interface to be clear, logical and actually pleasurable to use. The support is amazing - the chat picks up in just a minute or two, and they ...

Haunted Waterpark
United States
Over 2 years using the app
MailerLite replied July 23, 2020

All I can say is: WOW!

Thank you for writing such a special review. All the MailerLite's team is melting because of your kind words. We are glad to hear how much you love the ...

Edited November 10, 2020

We switched to Mailerlite mostly because of price but we very quickly found that it was much easier to use and we could produce much better emails quicker and easier. Their personal customer service is outstanding too - as good as you could ever expect.

Ezyvision.co.nz
New Zealand
Over 2 years using the app
December 8, 2021

App is ok but customer service terrible, it gets a number of follow ups to have an answer... this is annoying

socque-paris
France
Over 2 years using the app
MailerLite replied December 10, 2021

Hi there, such a shame to hear about this experience! I would love to dive in on this - if you haven't already, please email us at feedback@mailerlite.com

July 16, 2017

Great app! Love it! I am about to delete the other similar apps that I have previously installed.

Panel Wall Art
China
Over 2 years using the app
March 9, 2020

We shifted from Mailerlite once the Shopify integration stopped working for Mailchimp to varying degrees of success. Whilst Mailerlite is a cheaper price point it still (in theory) has all the features that you can run reasonably in depth email campaigns, much like MailChimp. The problem is there are TONS of glitches. We went through a painstaking process to setup our welcome flows, automations, ...

Kapow Meggings
United Kingdom
Over 2 years using the app
MailerLite replied March 10, 2020

Hello,

Sorry for the inconvenience and the frustration you have experienced regarding the issues you are facing.

Every shop has its own specifics that may influence how the ...

September 29, 2020

DOES NOT WORK - DO NOT WASTE YOUR MONEY I've lost count of the amount of times I have been on live chat with 'experts' to resolve what are simple automated campaigns that just do not work, each time they tell me the same procedure and when it doesn't work they 'escalate' it and cannot find a solution. It's a shame because the interface is easy to use.

The Natural Dog Hub
United Kingdom
About 2 years using the app
MailerLite replied September 29, 2020

Hello,

We are sorry for the issues you have been experiencing regarding automation campaigns.

The team is working to fix it as soon as possible and once it's fixed, we will ...

Edited October 15, 2020

As email marketing software, it is not acceptable that you offer the Abandoned Cart feature, but this feature does not work. According to support, nobody knows what it is, and when it works. I find the software otherwise quite good but important functions just don't always work or not at all.

SKULLPAPER
Germany
About 2 years using the app
MailerLite replied October 16, 2020

Hello,

Our development team is aware of the abandoned cart issue and is currently working on getting it fixed. If you would like to get an update regarding the process, ...

April 1, 2020

Ignore bad reviews, the app is great! Many useful, easy to custom and create campaigns. Congratulations for the job and thanks for the free version.

Ritos Loja Mística Virtual
Brazil
About 2 years using the app
MailerLite replied July 13, 2020

Wow! Thank you for the amazing rating; we are very glad you like our app :)

Irene