Reviews (85)

Overall rating
3.3
Counts per rating level
  • 49% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 35% of ratings are 1 stars
May 26, 2020

I spent about 2 weeks researching all the different email marketing providers. Some were over complicated and pricy.... whereas Mailerlite was perfect. When considering whats best for you, really think about what you actually need. I reckon most of the time Mailerlite would be fine.

Their system is so user friendly and enjoyable to use with great live chat support. I moved from Mailchimp and I now feel more in control of the system.

The reason I think for why there are so many negative reviews.... is that you need a business email at first, but if not setup may just take slightly longer.

Small Wallets
United Kingdom
8 months using the app
MailerLite replied July 13, 2020

The MailerLite team works hard everyday to ensure the best experience to the customers and we're more than happy when we read a review like the one you left. Thank you!!

Irene

Edited December 28, 2018

I've been using this app for almost a year now and I'm a happy customer. Their automations work very well.
The integration process with squarespace and shopify was very smooth.
Their customer service is top notch, very nice people and very fast.
I would like to be able to customize lading pages more, but this is not their main feature after all.

Roberto Dalla Vecchia
Italy
8 months using the app
January 10, 2019

No idea how any of you can rate down this app. I mean, I am in customer service my whole life and having communication with Andrew McGrath from Mailerlite makes clear, that the company puts trust into their people, who help you so perfectly, I can not find words for it. The App is soooo easy, my grandma could use it and the templates for the emails are just insane good. Big big compliment to this company and especially to their good customer service, as a brand is build on people and happy that I can enjoy the result of it. Best to you - use it, try it - make your experience and I promise you, you will love it. Peace from France - Alexandros Tsachouridis Mondon

ALEXANDROS.ONE
Netherlands
7 months using the app
November 29, 2020

This is a great app for basic email marketing and newsletters. It's free, has automations, and allows you to do what most small businesses will need. I used it for 6 months before I needed to move to another platform, but would recommend it to anyone who wanted something simple and easy to use. I'll definitely use it for my blogs.

Stellari
United States
7 months using the app
MailerLite replied November 30, 2020

Hi Stellari, thank you for spreading the love and leaving us this lovely review!

April 2, 2019

This is the worst app. I switched from MailChimp, which I'd used for 2+ years without issue because they stopped supporting Shopify. I spent a week moving my list over, setting up pop-ups, landing pages and syncing it to my site. I sent one email during this time. The whole time (a week) I used it, I was getting a lot of suspicious sign-ups to my list, but MailerLite didn't filter robo-sign-ups like MailChimp, so I enabled double-opt-in and it fixed the issue. I had slowly started to cull the weird signups when my account was terminated for "sending spam." No notice, no way to re-up my account. Waste of money and a waste of time.

Darling Marcelle
United States
About 1 year using the app
MailerLite replied April 3, 2019

Hello,

Sorry for any inconvenience caused. Your account has been approved and you can use it now.

If you have any questions, you can always contact us via live chat or email us info@mailerlite.com

Thank you.

October 31, 2018

This Mailer Lite is very easy to drive with very attractive touch. That give you more open email and opportunity to growth your business. And the staff is great.

Marianade'Dick
United States
7 months using the app
April 7, 2017

Lovely! nice themes, easy to customize and a breeze to use! Thanx MailerLite!

Brassybra
United States
6 months using the app
November 20, 2018

Great interface, but when going to send emails with the paid account they declined the sending and said I need to get them proof of other email campaigns and send 1000 first... nightmare and waste of time well I am trying to send out black friday emails....

Folger Technologies LLC
United States
About 1 year using the app
MailerLite replied March 13, 2019

Hi there,

We understand that the account disapproval might result in bad reviews, but our main priority is the best possible deliverability for our customers. That’s why we have to disapprove some accounts which are not in compliance with our Terms of Use and Anti-Spam Policy.

August 22, 2021

Please do not download this app. The website is very hard to navigate and it doesn't attach to your store. My auto emails aren't going out at all. I also don't like how they don't have a live chat option.

Dropship My Bundles
United States
About 1 year using the app
MailerLite replied September 24, 2021

Hi there - my apologies for not replying sooner, this is definitely not the intention from our part.

We want to understand more of this situation - even if it's to help us understand how we can improve with this feedback. If you would like to send us your experience via feedback@mailerlite.com, we love to read it.

April 5, 2017

How do we keep from getting Spam email signups?

Joshu Vela
United States
12 months using the app