Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 2, 2021

This does the job just fine for email subscription pop-up, but is NOT transparent about its pricing and features for paid plans. Also it charges significantly more through Shopify than it does if you sign up separately. I upgraded from free to $14.99 a month so I could send emails to my customers and was just informed I can't send a 3rd email to my customers (yes, 3rd ever email! I've been in business for two months!) because I hit the "limit" that is not listed anywhere. That's after they encouraged me to upgrade so I could send emails! I double checked the fine print which I always read and save, and it was not mentioned. If you want to use them for emails, just go direct through their website and save significant $$$$ or my advice would be to look elsewhere.

The Cuddly Owl
United States
Time spent using app: 2 months
Mailmunch replied December 6, 2021

Hi The Cuddly Owl, We applogize for the inconvenience you had to face. It is my understanding that your queries were responded to and addressed on our Live chat support. We do have usage-based pricing listed in the billing section along with a clear breakdown of each charge individually.

If there are still any concerns left, please do let us know.

October 22, 2021

We currently use this app to offer our customers a welcome offer on arrival to our site. I was having technical issues, and support was not only quick and efficient but super helpful!

Terra Collective
Canada
Time spent using app: 7 months
Mailmunch replied November 1, 2021

Hi Terra Collective, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

Edited October 2, 2021

I JUST installed this app, and it was VERY easy to use. I checked my website and the email subscribe pop up that I wanted was there-so far so good!
Giving it 4 stars because I haven't really had time to work with it or get user experience. We'll see how it goes, but so far it's working great!

My Way Mask n Shield, LLC
United States
Time spent using app: 10 months
Mailmunch replied October 14, 2021

Hi My Way Mask n Shield, LLC, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

September 23, 2021

I used this app to show a pop up box when a customer clicks on a top menu button. Works SO GREAT!! Wonderful customer service as well.

Creative Sewing Center
United States
Time spent using app: 28 minutes
Mailmunch replied October 14, 2021

Hi Creative Sewing Center, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

September 17, 2021

I love that this app helps me keep track of what is going on in my business but keeping stats in one place.

Coastal Mermaid Boutique
United States
Time spent using app: 8 days
Mailmunch replied October 14, 2021

Hi Coastal Mermaid Boutique, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

September 8, 2021

I spoke with James Miller regarding the Mailmunch options and features. James was very informative, helpful, and patient. I am increasing the features of my Mailmunch account because of James. Thank YOu!

Mimi's Mountain Mixes
United States
Time spent using app: 10 months
Mailmunch replied September 9, 2021

Hi Mimi's Mountain Mixes, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

September 1, 2021

Easy to use, quick to implement. I used it to create pop up banners and got the first one done in 10 minutes!

by Oryx
United States
Time spent using app: 26 minutes
Mailmunch replied September 9, 2021

Hi Oryx, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

August 25, 2021

I'm using the app to get e-mails from the website visitors to send them a discount coupon and it works great!

Latoka
Slovenia
Time spent using app: 9 months
Mailmunch replied August 27, 2021

Hi Latoka, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

August 10, 2021

Great app with a lot of built in editing power and customizable CSS — but what truly gives this 5 stars is the OUTSTANDING customer service! Their chat function is great and they are willing to make many of the needed updates on your behalf, CSS included!

NickeyKehoe
United States
Time spent using app: 2 months
Mailmunch replied August 23, 2021

Hi NickeyKehoe, We appreciate the nice review you've left us. If you require any assistance or have any queries, please feel free to reach out to us through your Mailmunch account by using the live chat option or by emailing us at "support@mailmunch.com"

July 14, 2021

This is terribly insane to charge more than once, especially for a starter, the fees charged is much more than other edm apps. Charged 24.99 at the first place, and then 49.99 for a premium newsletter template, and telling me if the page exceeds a certain amount, they are going to charge more! All the fees are not clear and far more than the plan tells you, so ugly the way you people make money,

Tilamionline
China
Time spent using app: About 2 months
Mailmunch replied August 23, 2021

Hi Tilamionline, Apologies for any inconvenience you had to face. The usage fee is applied only for email marketing plans for additional subscribers. This fee is mentioned on the pricing page as well before you proceed to the checkout step. We have also reached out to you directly to address any additional concerns you may have.